Supported Voice Devices
VoiceConsole On Prem Deployment Supported Talkman Devices
The following voice devices are supported:
- A700x series (requires VoiceConsole 5.0 or later, ECS installation may be required, see VoiceCatalyst 4.x Release Notes)
- A700 series
- A500
Legacy devices such as the Talkman T5 or older may function, but are not tested with current software and are therefore unsupported. For these devices, Honeywell Technical Support considers any issues encountered and reported under "best effort" support.
VoiceConsole SaaS Deployment Supported Talkman Devices
The A700x series is supported. It requires VoiceCatalyst 4.7 or later.
VoiceConsole Android Support
DevKit-based applications run on Android and A700x devices. Android support for VoiceConsole deployments requires a mobile application built from Honeywell DevKit 1.15 or later. Customers must review specific application documentation for compatibility. Refer to your DevKit Release Notes for more details.
The following table compares the features supported on each type of device.
For more information see the list of Guided Work Solutions Supported Devices.
Administration
| Talkman Feature | Android Device Support? |
Note |
|---|---|---|
| Licensing | ü |
Operator Management
| Talkman Feature | Android Device Support? |
Note |
|---|---|---|
| Operators | ü | |
| ü | ||
| Operator Teams | ü |
|
| Operators Associated With a Task Package or Voice |
X |
Available in Talkman devices. For Android devices, either an APK developed from DevKit and/or the necessary GWS Connector components (these are equivalent to a Task Package) must be installed manually or with an MDM. The voice is selected from the Android device or application. |
| Send Message | X | |
| Load Operator by Number |
X |
A user can pre-assign an operator to Talkman devices. For Android devices an operator logs on the device directly to receive the assignment. |
Device Management
| Talkman Feature | Android Device Support? |
Note |
|---|---|---|
| Export VRG / Device Profile Configuration |
X |
Device Profiles are required only for Talkman devices. These profiles are for loading VoiceCatalyst, Network Configurations, and Advanced Settings. For Android devices, the operating system and Network Configurations are loaded directly on the devices rather than within profiles. This can be supported by an MDM. |
| Report a Problem | ü |
|
| Device Groups | X | Device groups are groups of devices that you can work with as a unit, making any device-based actions easier to perform. Device groups are for Talkman devices only. They provide functionality such as loading device profiles, task packages, and operators. |
| Accessory Configurations / Battery Management Reports |
X |
For Talkman devices, the Export Headset Report provides a list of all active headsets. The Battery Management Report is currently available only for SRX3 headsets and SRX3 batteries or Talkman batteries. View Android battery information through the Android device settings. |
| Bluetooth Pairing |
X |
Use VoiceConsole to pair Talkman devices with Bluetooth devices. For Android, pair Bluetooth devices through the Android device settings. |
| Display Dialog | X |
|
| Device Logging | ü |
Talkman devices provide logging details in addition to the information found in the application logs. For Android this enables GWS application logs, not device-specific logs. |
Currently any action items (for example, Device Logging) that are sent to the Android device, require a user to sign out and sign back in to take effect. This is not required for the A700x.