Associate and Disassociate a Voice with Operators

A default voice is loaded onto a device, either through a device profile load or a voice load. Operators can either hear the default voice, or they can associate a voice with an operator. If an operator is using a device and the Automatic Operator Load feature is enabled, the voice associated to the operator is automatically loaded after the operator is loaded. The operator hears this voice while performing tasks. You can associate a voice with an operator by selecting operators on the View Operators page or by selecting operator teams on the View Operator Teams page.

You can only associate a voice with an operator if you have imported a VoiceClient version 3.5 or newer, which includes compatible voices.

When you disassociate a voice from operators or operator teams, the operators hear the default voice.

Associate/Disassociate a Voice with Operators by Selecting Operators

  1. From the VoiceConsole tab, select the Operator Management tab.
  2. Under Navigation, click Operators.
  3. In the View Operators list, select the operators with which you want to associate a voice.
  4. Under Operator Actions, select Common Operator Actions > Associate voice with selected operators.
    The Associate Voice: Select Voice page opens.
  5. On the Associate Voice: Select Voice page:
    • Select a voice to associate a voice with the operators.
      The voices marked with an asterisk (*) were detected on devices in the operator's site but are not available for automatic download from VoiceConsole. If you associate one of these voices with operators, then you must load the operators to devices that contain that voice. Otherwise, the operators hear the current default voice on the device.

      You can only associate one voice with an operator.

    • Select Do not associate with a voice to disassociate a voice from the operators.
  6. Click Associate Voice.

If you associate a different Voice to an operator while the operator is currently using a device and another Voice, then the operator must place the device into a charger or change devices before using the new Voice. When the operator removes the device from the charger, the new Voice is available.

Associate/Disassociate a Voice with Operators by Selecting Operator Teams 

When you associate a voice with operators by selecting an operator team, the operators in the operator team are associated with the voice until they are associated with another voice.

Operators added to an operator team after a voice has been associated do not have the voice associated automatically. You must perform the steps above for the individual operator or perform the steps below again for the team. See Associate and Disassociate a Voice with Operators.

  1. From the VoiceConsole tab, select the Operator Management tab.
  2. Under Navigation, click Operator Teams. 
  3. In the View Operator Teams list, select the operator teams containing the operators to which you want to associate a voice.
  4. Under Operator Team Actions, select Common Operator Team Actions > Associate voice with selected operator teams.
    The Associate Voice: Select Voice page opens.
  5. In the Associate Voice: Select Voice page:
    • Select a voice to associate a voice with the operator teams.
      The voices marked with an asterisk (*) were detected on devices in the operatorsʼ site but are not available for automatic download from VoiceConsole. If you associate one of these voices with an operator team, you must load the operators to devices that contain that voice. Otherwise, the operators hear the current default voice on the device.

      You can only associate one voice with an operator team.

    • Select Do not associate with a voice to disassociate a voice from the operator teams.
  6. Click Associate Voice.