Enable and Disable Device Logging

VoiceConsole SaaS deployments limit logging to ten devices at any one time.

When logging is enabled for a device or devices, each device sends log messages to the application. The messages can be used to obtain additional information about the device and troubleshoot potential problems. If any devices sent crashdump files, they are also be shown in this section.

There may be a delay between the time that you enable or disable logging for a device and when the device is actually able to start or stop logging. The Logging State field displays if logging is enabled, disabled, starting, or stopping.

Enable and Disable Device Logging for One Device

  1. From the VoiceConsole tab, select the Device Management tab.
  2. Under Navigation, click Devices.
  3. On the Device View list, select the device for which you want to enable or disable logging.
  4. Under Device Actions, select Manage devices > Edit selected device.
    The Edit Device page opens.
    You can also select the device and select Manage devices > Enable logging for selected devices.
  5. From the Logging Enabled drop-down list: if you want to enable logging, choose Enabled.
    Choose Disabled from the drop-down list to disable logging.
  6. From the Logging will stop after drop-down list, select how long logging should be enabled.
  7. For VoiceConsole On Prem deployment, if you want to start logging again after the current logging session expires, activate the Restart logging after this logging stops? check box.
    A new log file is generated for each logging session.

    The option to restart logging after logging stops can be disabled in System Configuration. If this option is not present in an On Prem deployment it has been disabled.

  8. Click Save Changes.

Enable and Disable Device Logging for Multiple Devices

Logging multiple devices at the same time may affect system performance. The limit for devices logging defaults to ten. Set the Maximum Simultaneous Logging Devices Allowed on the page.

Logging multiple devices at the same time may affect system performance.

VoiceConsole SaaS deployments limit logging to ten devices at any one time.

VoiceConsole On Prem deployment customers can use the Maximum Simultaneous Logging Devices Allowed parameter to limit the number of logging devices.

Increase Maximum Simultaneous Logging Devices Allowed with caution.

To enable logging for multiple devices:

  1. From the VoiceConsole tab, select the Device Management tab.
  2. Under Navigation, click Devices.
  3. On the View Devices list, select the devices for which you want to enable logging.
  4. Under Device Actions, select Manage devices > Enable logging for selected devices.
    The Enable logging window displays.
  5. From the Logging will stop after drop-down list, select how long logging should be enabled.
  6. For VoiceConsole On Prem deployment, if you want to start logging again after the current logging session expires, activate the Restart logging after this logging stops? check box.
    A new log file is generated for each logging session.

    The option to restart logging after logging stops can be disabled in System Configuration. If this option is not present in an On Prem deployment it has been disabled.

  7. Click Yes, enable logging for selected devices.

To disable logging for multiple devices:

  1. From the VoiceConsole tab, select the Device Management tab.
  2. Under Navigation, click Devices.
  3. On the Device View list, select the devices for which you want to disable logging.
  4. Under Device Actions, select Manage devices > Disable logging for selected devices.
    The Disable logging window displays.
  5. Click Yes, disable logging for selected devices.

Enabling and Disabling Device Logging for Devices in Device Groups

Logging multiple devices at the same time may affect system performance. The limit for devices logging defaults to ten. Set the Maximum Simultaneous Logging Devices Allowed on the page.

To enable logging for devices in device groups:

  1. From the VoiceConsole tab, select the Device Management tab.
  2. Under Navigation, click Device Groups.
  3. On the View Device Groups list, select the device group or groups for which you want to enable logging.
  4. Under Device Group Actions, select Manage device groups > Enable logging for selected device groups.
    The Enable logging window displays.
  5. From the Logging will stop after drop-down list, select how long logging should be enabled.
  6. For VoiceConsole On Prem deployment, if you want to start logging again after the current logging session expires, activate the Restart logging after this logging stops? check box.
    A new log file is generated for each logging session.

    The option to restart logging after logging stops can be disabled in System Configuration. If this option is not present in an On Prem deployment it has been disabled.

  7. Click Yes, enable logging for selected device groups.

To disable logging for devices in device groups:

  1. From the VoiceConsole tab, select the Device Management tab.
  2. Under Navigation, click Device Groups.
  3. On the Device Groups View list, select the device groups for which you want to disable logging.
  4. Under Device Actions, select Manage devices > Disable logging for selected devices.
    The Disable logging window displays.
  5. Click Yes, disable logging for selected device groups.