System Configuration

Some System Configuration options below are not available in DWS Mode.

System Configuration settings apply to the entire VoiceConsole deployment across all sites.

To edit these settings, select Edit System Configuration Properties from the System Configuration Actions menu. (See Edit System Configuration).

Field Definitions

Outgoing Simple Mail Transfer Protocol (SMTP) Host

Outgoing SMTP Host: This is required to enable the application to send email notifications to specified users.

From Address: The address that will be shown to the mail recipient as the sender.

Requires Authentication

Select this option if the Simple Mail Transfer Protocol (SMTP) host requires authentication. If selected, the following fields are displayed:

  • SMTP User Name: Enter the user name to log into the SMTP host.
  • SMTP Password: Enter the password associated with the SMTP user name.
  • Verify Password: Re-enter the password associated with the SMTP user name.

Purging/Archiving Data

On the System Configuration page, specify how long data remains in the system before the scheduled purge runs. The following table lists the purge intervals for each data type.

Purging transactional data removes it from the system completely. Purged data is permanently removed and cannot be retrieved. Setting Purge After to 0 disables purging that data.

Data to Be Purged Purge After
Inactive Action Items 14 days
Defective Messages 14 days
Closed Device Logs 14 days
Audit 90 days for VoiceConsole On Prem Deployment
30 days for VoiceConsole SaaS Deployment
Job Histories 7 days
Notifications 7 days

As VoiceConsole databases do not use archive tables, the Purge Archive Data column is ignored.

Other Configuration

Days Before Battery Not In Use Notification

The number of days the battery can remain unused before a notification is generated.

The default is 30 days.

Battery Health Notification Frequency

The interval in days between battery health notifications.

The default is 30 days.

Days Before Operational Intelligence Configuration File Expiration Notification (in days)

This feature is not available in DWS Mode.

Specifies the number of days before the Operational Intelligence configuration file expires that a notification is generated.

The default is 7 days. When the threshold is reached, VoiceConsole generates a critical notification to alert administrators, enabling them to upload a new file before expiration and avoid interruptions to device onboarding or site updates.

Disable Inactive Users After (in days)

Specifies the number of days a user may remain inactive before the account is automatically disabled. Set to 0 to disable this limit.

  • The default is 35 days for a VoiceConsole On Prem deployment.

  • The default is 0 (no limit) for a VoiceConsole SaaS deployment.

For On Prem deployments: If all accounts are disabled, enable one account via <SQL>. Then log in, and re-enable the remaining accounts via the VoiceConsole user interface. Honeywell does not recommend modifying the database directly. If necessary, use the following SQL command:
UPDATE VOC_USER SET ENABLED = 1 WHERE NAME = 'admin'

Purge Device Logs Older Than (in days)

This feature is not configurable in DWS Mode.

Specifies the number of days device logs are to be kept. This can be set from 7 to 15 days.

The default is 8 days.

Allow Restart Logging After Device Logging Stops

This section applies only to a VoiceConsole On Prem deployment.

Controls the availability of the Restart logging after logging stops option on the Edit Device page and related logging dialogs. The default value is Enabled, which displays the restart logging option.

Maximum Simultaneous Logging Devices Allowed

The number of devices allowed to log simultaneously.

  • For VoiceConsole On Prem deployment: The default is 10 devices. If performance is affected, this number should be lowered.

  • For VoiceConsole SaaS deployment: The default is 10 devices. The range is 0 to 10.

Add DefaultDate Parameter to Device Profile During Load

When enabled, VoiceConsole adds the DefaultDate field to the device profile (VRG file) or device configuration (CCI file) and sets the field to the current date during device load. This setting can prevent certificate failures caused by an incorrect device date. The default value is Enabled.

Audit Admin Email Addresses

Enter the email addresses where notices are to be sent for Audit events. Separate multiple email addresses by a comma.

Maximum Device Profile Load Allowed

Specifies the maximum number of devices that can simultaneously load profiles when using Schedules.

  • VoiceConsole On Prem: The default value is 30. Reduce this value if profile loading affects system performance.

  • VoiceConsole SaaS deployment: The default value is 30. Valid values range from 0 to 50.

Operator ID Field Type

Default Does not allow special characters. This is the default value.

Extended Supports special characters including period (.) and at symbol (@). Does not validate email format.

The following are allowed:

  • Alphanumeric characters

  • Special characters:

    Hyphen -, Underscore _, Period

  • Extended special characters:

    !, #, $, %, &, ', *, +, /, =, ?, ^, ``, {, |, }, ~

Email Address Indicates the Operator ID is an email address and is checked to be an RFC compliant address.

Use the Email and Extended settings with caution. Not all components of the solution may support this.

Task Package - Advanced Settings Type

This feature is not available in DWS Mode.

Default Does not allow special characters. This is the default value.

GWS Embedded Mode Used with devices that support GWS Embedded Mode, otherwise the value is Default. This option allows special characters such as ‘\’, ‘/’, ‘:’, ‘=’, ‘.’ to be used in the Advance Settings field without encoding these values. For more information, refer to documentation provided with the GWS App and Service.

Use the GWS Connector Embedded Mode setting with caution. Not all devices may support GWS embedded mode.

Require Operator Privacy Consent

This feature is not available in DWS Mode.

This section applies only to a VoiceConsole On Prem deployment. Privacy consent is optional in an On Prem deployment. Privacy consent is mandatory and cannot be disabled in an SaaS deployment.

Yes Requires new users to consent to Operator Privacy Notice. Consent is tracked within VoiceConsole.

No (default) User consent to privacy notice is not required.

Auto Create Operators

This feature is not available in DWS Mode.

This option is available in a VoiceConsole SaaS deployment and only when the customer has an application that supports this feature.

When this feature is enabled in a VoiceConsole SaaS deployment and is used with an Android application that supports the feature, a new operator is automatically created in VoiceConsole if the user does not exist.

This feature has limited availability. Use REST APIs or other standard methods to create operators when possible. Review the Android application's Release Notes to determine feature support, or contact Honeywell Customer Support for assistance.