System Configuration

This page displays system configurations that apply to the entire installation of VoiceConsole across sites.

From the System Configuration Actions list in the navigation bar, you can edit the system configuration (See Edit System Configuration).

Field Definitions

Outgoing SMTP Host

SMTP host name. This is required to enable the application to email notifications to specified users.

Requires Authentication

Check if the SMTP host requires authentication. If checked, you are prompted to enter the following:

• SMTP User Name: Enter the user name to log into the SMTP host.
• SMTP Password: Enter the password associated to the SMTP user name.
• Verify Password: Re-enter the password associated to the SMTP user name.

User Authentication

User Authentication applies only to VoiceConsole On Prem deployment customers.

If you want users to log into the application with an application-specific password, do not check this option. If this option is unchecked, you must ensure that a password is entered for each user's record.

If you check this option, users can log into the application using their directory server password. The following check boxes and fields are used for this feature.

1. To configure for SSL, do the following:
   1. Enable the Authenticate users against directory server check box.
   2. Enable the Use SSL check box.
   3. From the View Trusted Certificates link in the left navigation area, you can:
      • Locate and select the new certificate for the directory server
      • View or add entries to the VoiceConsole keystore
        
   4. Click Add Certificate.
2. Host: Enter the hostname or IP address of the directory server.
3. Port: Enter the port of the server for the secure connections.
4. Search User Distinguished Name:Enter the components that identify the location of the entry at which the connection is authenticated (for more information, consult the administrator of your SSL server).
5. Search User Password and Verify Password are the password values for the user.
6. Search Base is the point where the server begins a search for the user or distinguished name in the SSL.
7. Searchable Attribute is the attribute that is used to locate and identify the user in SSL.
8. Test Directory Server Connection Information: This button tests the connection with an existing user connected to the SSL server.
9. Test User Name is the user testing the connection.

When the connection is made, the Successfully connected to the directory server message appears.

Purging/Archiving Data

On the System Configuration page, you can specify the amount of time that specific data remains in the system before the scheduled Purge/Archive process purges or archives it.

For data that has a Status of Enabled or Disabled, you can specify when the data should be purged/archived. Purging the data removes them from the system completely. This data can no longer be viewed in the application.

Transactional purging/archiving defaults are as follows:

Data to Be Purged	Purge After
Inactive Action Items	14 days
Defective Messages	14 days
Closed Device Logs	14 days
Audit	90 days for VoiceConsole On Prem Deployment 30 days for VoiceConsole SaaS Deployment
Job Histories	7 days
Notifications	7 days

As VoiceConsole databases do not use archive tables, the Purge Archive Data column is ignored.

Other Configuration