Honeywell Software Licensing Portal User Guide

Introduction

When accessing the Honeywell Software Licensing Portal, your browser must be configured to allow pop-ups.

The Honeywell Software Licensing Portal (HSLP) is the mechanism for delivering licenses for VoiceConsole 6.2 and later.

HSLP is used by:

  • Direct customers - Customers who have purchased their Voice Solution directly from Honeywell. These customers manage their own license deployment within the HSLP.

  • Partners - Partners who are providing a Voice Solution to their end customers. Partners manage licenses for their end customers and provide these licenses to their end customers.

    • The partner may choose to handle all licensing functions for their customer within the Honeywell Software Licensing Portal. In this case, only partners have access to HSLP.

    • The partner may choose to have their end customers register as limited access users with the Honeywell Software Licensing Portal, allowing the customer to activate their license without partner assistance. Partners must share the HSLP link and the Entitlement ID with their end customer. The end customer must have this information to register with HSLP.

If you bought your Honeywell Voice Solution through a partner, the partner provides the licensing information to you. Details are included in VoiceConsole online help: https://help.honeywellaidc.com/Software/VoiceConsole/Content/Console_Home.htm.

HSLP users receive license updates via email, and can view entitlement and Activation IDs per purchase order, and activate and deactivate licenses.

HSLP is used to license VoiceConsole 6.2 and later. Earlier versions of VoiceConsole continue to use Honeywell legacy licensing. Legacy licensing is delivered outside of HSLP.

VoiceConsole Deployment Types

The following deployment types are used throughout this document. it is important to know which deployment used as it affects the processes in HSLP.

  • VoiceConsole SaaS deployment: VoiceConsole managed by Honeywell as a Cloud-only solution. These deployments use cloud licensing.

  • VoiceConsole On Prem deployment: VoiceConsole installed within a customer-managed environment. That environment can be a local server or a customer-managed cloud environment. These deployments use a local licensing server.

Document Contents

Refer to the following sections for details on using the Honeywell Software Licensing Portal.

  • User Accounts - This section contains details on accessing the Honeywell Software Licensing Portal for new and existing users as well as user account management.

  • Devices - This section contains details on the devices within the Honeywell Software Licensing Portal. These devices may be Cloud Licensing server, Local Licensing Servers, and (for Cloud Licensing only) the connected and licensed voice devices Served Devices). Details on using the search feature are included.

  • List Entitlements - This section details the entitlements and Activation IDs associated with the account. Details on using the search feature are also included.

  • License Management - This section details the process of activating the license in VoiceConsole. Procedures are details for SaaS deployments with a Cloud Licensing Server and On Prem deployments with a Local Licensing Server.

  • HSLP Access Troubleshooting - This section contains help if you have trouble logging in to the Honeywell Software Licensing Portal.

  • HSLP Common Questions and Procedures - This section details common procedures you may wish to perform in the Honeywell Software Licensing Portal and frequently asked questions about using the portal.