License Management

The Honeywell Software Licensing Portal (HSLP) is used for licensing VoiceConsole 6.2. and later.

Prerequisites to activating a license in Honeywell Software Licensing Portal:

  1. Voice Partner or Direct Customer contact should be preregistered as a User on the Honeywell Software Licensing Portal. If you are not, see First Time User. If you need further assistance, contact your regional Voice Customer Service team. Please allow up to 24 hours for new user requests.

  2. Users should have received an automated email from ACSHSMLicense@Honeywell.com with details of their purchase order and associated license activation details before trying to login to Honeywell Software Licensing Portal (HSLP). Email samples are included in Sample License Emails.

There are three email templates as detailed below,

  1. New License – For new entitlement with Activation ID (license) Perpetual or Subscription

  2. Revision License – For Add-On, Renewal, and Upsell licenses

  3. Trial or Demo License – For trial or demo licenses that not associated with a purchase order

Users should know which type of deployment (SaaS or On Prem) is required per purchase order or per customer, as this determines which process is used to activate the license. The deployment type is requested before the purchase order can be processed.

The user must have access to their VoiceConsole instance:

  • For VoiceConsole SaaS deployments, the URL to access VoiceConsole is provided via an email. Follow the details to log onto VoiceConsole.

  • For VoiceConsole On Prem deployments, users must have installed VoiceConsole on their own and have their credentials (username and password).

For online help see https://help.honeywellaidc.com/Software/VoiceConsole/Content/Console_Home.htm and review the Getting Started section

Customers must be aware of their VoiceConsole deployments type as the process differs. Also, they may not see the licenses in HSLP if they filter by the wrong type.

The process to license VoiceConsole is summarized below.

VoiceConsole On Prem deployment summary:

For the detailed process see Activate License - On Prem Deployment in the next section.

  1. Generate License Activation request file in VoiceConsole by providing the Activation ID and quantity of licenses (copies) to be activated.

  2. Upload License Request file to Honeywell Software Licensing Portal.

  3. Download License Response file from Honeywell Software Licensing Portal.

  4. Import the License Activation Response File in VoiceConsole to activate software license(s).

The VoiceConsole server requires an internet connection while uploading Activation Request and downloading License Response.

VoiceConsole SaaS deployment summary:

For the detailed process see Activate License - SaaS Deployment in the next section.

  1. Provide Cloud Server ID in VoiceConsole to activate software license(s).

VoiceConsole requires an internet connection to activate your license.