New Features in VoiceConsole 6.2

With the release of VoiceConsole 6.2, terminology has changed. This is reflected in the VoiceConsole 6.2 documentation.

Customer managed deployments are still referred to as VoiceConsole On Prem deployments. These deployments may be on a customer's local server or in a customer-managed cloud environment.
Honeywell managed deployments are now referred to as VoiceConsole SaaS deployments. In previous releases, the term VoiceConsole Cloud deployment was used.

Licensing

When VoiceConsole 6.2 is first accessed it is necessary to visit the Configure License page and select a license option. After a license option is selected, the appropriate license actions are displayed. Follow the instructions at the link above for the selected option to ensure VoiceConsole is licensed.

Licensing for VoiceConsole is now handled via the Honeywell Software Licensing Portal.

For VoiceConsole SaaS deployments, a cloud connection to the Honeywell Software Licensing Portal is used. A Cloud Server ID is provided for entry on the Configure License page.
For VoiceConsole On Prem deployments, a Local License Server is now installed. Requests to activate and deactivate licenses are made using Activation IDs. The requests are made from the local server to the Honeywell Software Licensing Portal and the Honeywell Software Licensing Portal provides a response for the local server.

License management is split between two functions.

The License Administrator accesses the Honeywell Software Licensing Portal to view license details. This person is generally a Honeywell Voice partner or a Honeywell direct customer. However, a Voice partner may elect to allow their customers access to the Honeywell Software Licensing Portal to perform this function.
The VoiceConsole Administrator is an end customer of VoiceConsole. The License Administrator provides this person the details (Cloud Server ID or Activation ID) to enter in VoiceConsole.

Legacy licensing (a license provided by Honeywell and imported into VoiceConsole in previous releases) is deprecated for VoiceConsole 6.2 and use of this licensing system requires special approval from Honeywell.

When installing or upgrading in a clustered environment, contact Honeywell for assistance with licensing.

Database Support

For VoiceConsole On Prem:

The embedded database is no longer supported.

Support is added for the following databases:

Oracle Database 21c Express Edition (XE)
Microsoft SQL Server 2019 Express
Microsoft SQL Server 2022 Express

The Express databases are recommended as a replacement for the embedded database.

A tool is provided to migrate data from the embedded database to either of these Express databases. The VoiceConsole On Prem deployment installation routine has changed. See Prepare to Upgrade VoiceConsole On Prem Deployment.
There is no automatic backup function for these Express databases. The user is responsible for backing up these databases See Back Up and Restore the VoiceConsole On Prem Deployment Database and the database vendor's documentation.

The following databases continue to be supported:

Oracle Database 19c
Oracle Database 18c
Oracle Database 21c - This database was first supported with VoiceConsole 6.1, but was not included in the documentation for that release
Microsoft SQL Server 2022 Standard
Microsoft SQL Server 2019 Standard

Deployment Modes

A new deployment mode is available. VoiceConsole Hybrid deployment combines the following features:

VoiceConsole is installed in a customer-managed environment, the same as an On Prem deployment.
Core VoiceConsole functionality is handled within the On Prem environment.
Analytic features that were previously only available in SaaS deployments are available in Hybrid deployments.

The availability of the additional Hybrid deployment functionality depends on the license tier selected.

Additional Availability for VoiceConsole SaaS Deployment

VoiceConsole SaaS deployments are now available in additional countries. See Availability for VoiceConsole SaaS Deployments for details.

Additional Analytic Features

Honeywell Operational Intelligence integration is expanded to VoiceConsole Hybrid deployments.
Honeywell Forge Performance+ integration is added for VoiceConsole SaaS and Hybrid deployments using the GWS Connector.
Honeywell Voice Log Analyzer is added for VoiceConsole SaaS and Hybrid deployments. The log analyzer works with device log files.

Device Support

VoiceConsole continues to support the following devices:

A500 (On Prem deployments only)
A700 (On Prem deployments only)
A700x
Android devices

Application Support

DevKit-Based Applications

DevKit based applications are built from the DevKit 1.15 or later environment and may be referred to as Guided Work Solutions or branded for a specific solution such as a WMS. These applications run on multiple device types including A700x and Android devices.
DevKit based applications are licensed through VoiceConsole. The license to run DevKit based applications is separate from the license to develop applications with DevKit. A separate license may be required for GWS Connector. The application is licensed with VoiceConsole 6.x. This allows any supported device to use the license. VoiceConsole 5.x licensed the device, so a different device required a new license.

VoiceArtisan and Task Builder Applications

Directed work applications are built from TaskBuilder and VoiceArtisan. These applications run on A500, A700, and A700x.
Honeywell continues to support TaskBuilder and VoiceArtisan based (directed work) solutions for A500, A700, and A700x. A DevKit based license is required to support these devices and applications on VoiceConsole 6.1 and later, even if the customer is not currently using a DevKit based application. Also, note that A500 and A700 are supported only in VoiceConsole On Prem deployments.

Server Platform Updates

VoiceConsole On Prem deployments include Apache Tomcat 9.0.86.