Cloud Hosting

This section applies only to a VoiceConsole On Prem deployment.

Contact technical support if you are considering a cloud installation.

Honeywell officially supports running VoiceConsole in a cloud environment. The Honeywell testing environment is the Microsoft Azure platform for cloud hosting. A customer-managed VoiceConsole instance, even if cloud hosted, is still considered a VoiceConsole On Prem deployment.

Other environments can be used so long as they meet the expected requirements. Honeywell cannot account for all variables and unknowns with other cloud environments, but this a list of best practices. Should an issue be encountered due to these unknowns, Honeywell provides best effort support to determine if the problem relates to our solution or the environment and help to pin point the cause.

For more information on Azure, refer to the Azure documentation.

Set up the Cloud Environment

Machine Requirements

When planning a cloud installation, Honeywell recommends following the server requirements with an additional margin to allow for cloud latency. Consult with Technical Support or Professional Services for further questions regarding cloud system specifications.

Sample Configuration

The following example is provided for an operation which might see 150-600 operator shift start size.

• Quad Core CPU
• Minimum 16GB RAM
• Minimum 60 GB storage space
• Microsoft Windows Server 2019 OS
• Database
  • Microsoft SQL Server 2019 database has been tested. The database is installed on a separate server and is not included in the machine requirements above.

Database Support

Microsoft Azure SQL Database is not supported. The customer must install one of the supported databases in their cloud environment.

Ports

The following ports must be opened by the network/cloud management team:

• 9090 bi-directional
• 9091 bi-directional
• 9443 bi-directional
• 21050 outbound

More information on these ports can be found here.

General Information

• Honeywell does not recommend leaving VoiceConsole as an public-facing internet accessible application.

• Talkman devices cannot be configured to directly utilize a VPN connection.

• File transfers, such as loading a VoiceClient into VoiceConsole or loading a profile onto a device may take longer in a cloud environment than in a local installation.

  • Follow the Best Practices for Loading Device Profiles.

  • Use the Schedule feature to perform maintain jobs during times of low usage.

Contact Support Regarding Known Issues

Contact Technical Support for information regarding the following known issues.

• Azure high latency storage block issues with log files
• An Azure SQL managed database instance is not supported