Supported Devices
VoiceConsole supports Honeywell Talkman and Android devices. VoiceConsole 6.3 supports:
-
Honeywell Android devices supported by DevKit
-
A700x (for SaaS and On Prem deployments)
-
A500 and A700 (for On Prem deployments only)
Minimum software versions may be required. See the matrix of supported hardware and software by VoiceConsole versions for required VoiceCatalyst or VoiceClient versions (Talkman devices only) or DevKit versions (A700x and Android devices).
Feature Comparison - Android vs. Talkman
Review the items below for differences in VoiceConsole function between Android and Talkman devices.
Administration
| Talkman Device Feature | Android Device Support | Notes |
|---|---|---|
| Device Licensing | ü |
Operator Management
| Talkman Device Feature | Android Device Support | Notes |
|---|---|---|
| Operators | ü | |
| Operator Templates | ü | |
| Operator Teams | ü | |
| Operators Associated With a Task Package or Voice | X |
Available in Talkman devices. For Android devices, either an APK developed from DevKit and/or the necessary GWS Connector components (these are equivalent to a Task Package) must be installed manually or with an MDM. The voice is selected from the Android device or application. |
| Send Message | ü | Android application must be build from DevKit 2.3 or later. |
| Load Operator by Number | X |
A user can pre-assign an operator to Talkman devices. For Android devices an operator logs on the device directly to receive the assignment. |
Device Management
| Talkman Feature | Android Device Support | Notes |
|---|---|---|
| Export VRG / Device Profile Configuration | X |
|
| Report a Problem | ü |
|
| Device Groups | X |
Device groups are groups of devices that you can work with as a unit, making any device-based actions easier to perform. Device groups are for Talkman devices only. They provide functionality such as loading device profiles, task packages, and operators. |
| Accessory Configurations / Battery Management Reports | X |
For Talkman devices, the Export Headset Report provides a list of all active headsets. The Battery Management Report is currently available only for SRX3 headsets and SRX3 batteries or Talkman batteries. View Android battery information through the Android device settings. |
| Bluetooth Pairing | X |
Use VoiceConsole to pair Talkman devices with Bluetooth devices. For Android, pair Bluetooth devices through the Android device settings. |
| Display Dialog | ü |
Android application must be build from DevKit 2.1 or later. |
| Device Logging | ü |
Talkman devices provide logging details in addition to the information found in the application logs. For Android this enables GWS application logs, not device-specific logs. |
| Site Support in Device Config File | ü |
Android application must be build from DevKit 2.3 or later. Applications built from earlier versions do not include the Site ID and place all Android devices in the Default site. |
There may be a delay before action items start in a VoiceConsole SaaS deployment. See Device Communications for details.