VoiceConsole SaaS Deployment Upgrade

When VoiceConsole 6.2 is first accessed it is necessary to visit the Configure License page and select a license option. After a license option is selected, the appropriate license actions are displayed. Follow the instructions at the link above for the selected option to ensure VoiceConsole is licensed.

Upgrade Waves

In an SaaS deployment, users can determine their upgrade wave.

  • Early Adopter: This wave is provided access to the new version as soon as it is available. Partners with demo / test environments are automatically included in this wave since these non-production environments should always be using the latest version available.
  • Standard: This wave is provided access to the new version approximately 60 days after the Early Adopter wave. This is the default wave for most users unless the customer requests to join a different wave.
  • Risk Averse: Approximately two weeks after the Standard wave upgrade, this wave is upgraded to the n-1 version.

User Acceptance Testing (UAT)

UAT is not provided to customers with demo/ test environments.

When a customer receives a notice for an upcoming release, the notification includes details on their UAT environment unless the customer has opted out of UAT. The UAT environment allows the customer to test features and changes in a controlled environment that does not impact their production instance.

The user is provided details on accessing the UAT environment:

  • The same admin credentials are used for UAT as in production.
  • A new URL is provided for the UAT environment.
  • Customers can access the UAT environment for two weeks and provide feedback. A reminder email is sent if feedback is not provided before UAT end

Upgrade Notifications

Customers should ensure they are reviewing all Honeywell communications. The timing of release notifications can vary depending on the upgrade wave the user has selected.

In general, the upgrade process communications include:

  • Notification of User Acceptance Testing (UAT) availability.
  • Scheduled date for upgrade depending on upgrade wave selected.
  • Maintenance window duration.
  • Service availability expectation during maintenance window.

UAT Timeline

Honeywell announces a new version has passed internal testing and is available for UAT. UAT is available only for customers with a production environment. Non-production environments are upgraded to the latest version at this time, but this is not considered UAT.

For customers who have purchased additional test environments or partner demo environments, these are scheduled for upgrade during the Early Adopter wave without UAT.

  1. UAT users have 2 weeks to validate the UAT release and provide approval or feedback.

  2. Honeywell sends a reminder if no feedback is received.

  3. The UAT period can be extended another two weeks by request.

  4. Issues reported to Honeywell during the UAT period are investigated before the general release.

Upgrade Timeline

A release that is a new major or minor version of VoiceConsole follows this time line, subject to change.

  1. The new version is released to the Early Adopter wave.

    1. Honeywell provides a two week notice of upcoming release to Early Adopter production users before the release is deployed.

    2. The production release is deployed to these customers unless an exemption is approved.

  2. Approximately 60 days later, the new version is released to the Standard wave.

    1. Honeywell provides a two week notice of upcoming release to Standard users and any Early Adopter users that are still pending an upgrade.

    2. The production release is deployed to these customers unless an exemption is approved.

  3. After the Standard wave is complete, notification is sent to the Risk Averse wave.

    1. A two week notice is provided for all users on the n-2 or earlier versions.

    2. These users are upgraded to the n-1 version.

Patch Timeline

Patch Releases follow a different process.

  • Patch releases are mandatory.
  • No UAT environment is provided.