Talkman Startup Tool User Guide

If the Talkman Startup Tool is not installed, contact Customer Support for the tool.

Ensure that the VoiceClient (VoiceCatalyst) is imported into the site and that a device profile is created before connecting the device to your computer.

Talkman Startup Tool for VoiceConsoleSaaS Deployment

For VoiceConsoleSaaS deployments, the Talkman Startup Tool is launched from within VoiceConsole.

  1. To access the Talkman Startup Tool, open VoiceConsole.

  2. From the VoiceConsole tab, select the Device Management tab.

  3. Under Navigation, click Device Profiles.

  4. Select the desired Device Profile from the table.

  5. Under Device Profile Actions, select Load selected profile with cable.

  6. The following message is displayed.

  7. If the Talkman Startup Tool is installed, select Click to proceed and the tool opens. If the tool does not open, it is likely not installed.

    Talkman Startup Tool Main Screen

    If a VoiceConsole login screen is displayed, the Talkman Startup Tool must be updated. VoiceConsoleSaaS deployment requires Talkman Startup Tool 1.0.6 or later. Contact Customer Support for the update.

  8. Ensure that the correct site is selected from the list in the upper left of the screen.

    Talkman Startup Tool Select Site

  9. The Honeywell Voice device must be off. Connect the device to the computer. Use a standard Micro-USB cable to connect to the computer. The USB cable connects to the A700x maintenance port. This port is located under the flap on the side of the device next to the Play/Pause button as shown below.

    A700x, A700 Maintenance Port

  10. Press and release the Play/Pause button.
  11. When the device's LED turns solid green, release the Operator button.
  12. When the device is recognized, the device serial number and device image are displayed.

    Talkman Startup Tool Device Image

  13. Open the Settings menu and select the profile load type.

    Talkman Startup Tool Settings Menu

  14. Select the profile to load. Information about the selected profile is displayed.
    Talkman Startup Tool Selected Profile
  15. Click Begin Profile Load.

    Talkman Startup Tool Begin Profile Load

    If the device type does not match the profile, an error message is displayed, and the Begin Profile Load button is not active.
  16. The number of voice components to load is displayed.
    Talkman Startup Tool Components
  17. Click Start.
    The progress of the component loading is displayed.
  18. When complete, the device reboots.

Talkman Startup Tool for VoiceConsole On Prem Deployment

For VoiceConsoleOn Prem deployments, The Talkman Startup Tool can be launched from within VoiceConsole or by opening the utility directly.

  1. To open Talkman Startup Tool from within VoiceConsole:

    1. Open VoiceConsole.

    2. From the VoiceConsole tab, select the Device Management tab.

    3. Under Navigation, click Device Profiles.

    4. Select the desired Device Profile from the table.

    5. Under Device Profile Actions, select Load selected profile with cable.

    6. The following message is displayed.

    7. If the Talkman Startup Tool is installed, select Click to proceed and the tool opens. If the tool does not open, it is likely not installed.

  2. To open Talkman Startup Tool outside of VoiceConsole:

    1. Click on the .exe file to launch the Talkman Startup Tool.

    2. Enter the server address of the VoiceConsole server.

      Talkman Startup Tool VoiceConsole URL

  3. Enter the username and password for the VoiceConsole server.
    Talkman Startup Tool VoiceConsole Login
    The Talkman Startup Tool reads the sites and profiles from VoiceConsole.

    The Talkman Startup Tool does not store the VoiceConsole password.

  4. The main screen is displayed.

  5. Ensure that the correct site is selected from the list in the upper left of the screen.

    Talkman Startup Tool Select Site

  6. The Honeywell Voice device must be off. Connect the device to the computer.

    1. For the A700/A700x, use a standard Micro-USB cable to connect to the computer. The USB cable connects to the A700/A700x maintenance port. This port is located under the flap on the side of the device next to the Play/Pause button as shown below.

      A700x, A700 Maintenance Port

    2. For the A500, use a PC Connection Cable to connect the A500 to the computer.

  7. Press and release the Play/Pause button.

  8. When the device's LED turns solid green, release the Operator button.

  9. When the device is recognized, the device serial number and device image are displayed.
    Talkman Startup Tool Device Image

  10. Open the Settings menu and select the profile load type. The VoiceConsole Settings are populated with what was entered when opening the utility.

    Talkman Startup Tool Settings Menu

  11. Select the profile to load. Information about the selected profile is displayed.

    Talkman Startup Tool Selected Profile

  12. Click Begin Profile Load.

    Talkman Startup Tool Begin Profile Load

    If the device type does not match the profile, an error message is displayed, and the Begin Profile Load button is not active.
  13. The number of voice components to load is displayed.
    Talkman Startup Tool Components
  14. Click Start.
    The progress of the component loading is displayed.
  15. When complete, the device reboots.

If VoiceConsole Finds the Device and the Profiles Match

  • If VoiceConsole finds the device, and

  • The device's current profile and the profile to be loaded match, and

  • Default was selected as the profile load type:

A message is displayed stating that the load is not necessary.

If VoiceConsole Finds the Device and the Profiles are Different

  • If VoiceConsole finds the device, and
  • The device's current profile is different than the one attempting to load:

The Load Profile page is displayed.

  1. Click Start Load to begin loading and writing the profile onto the Honeywell device.
    When the process is complete, the Honeywell device restarts automatically.
  2. Disconnect the cable from the device, and place the device in a charger.

If VoiceConsole Cannot Find the Device

If VoiceConsole cannot find the device:

A message is displayed stating that the device could not be found. 

Perform the following steps:

  1. Make sure that the cable is properly connected to both the Honeywell device and the computer.

  2. Make sure that the Honeywell device was prepared correctly in as detailed above.

  3. Click Next.
    The Initialize the Device page opens.

  4. Make sure that the correct COM port is selected.
  5. Click Initialize to begin the initialization process.
    The Initialize Device page opens.
  6. Follow the directions on the Initialize Device page.
  7. Click Next.
    The Prepare the Device page opens.
  8. Click Next.
    The Load Profile page opens.
  9. Click Start Load to begin loading and writing the profile onto the device.
    When the process is complete, the device restarts automatically.
  10. Disconnect the cable from the device, and place the device in a charger.

If this process does not work: close and reopen your browser window, and perform the steps above again.

During this process:
  • The A500 LED flashes green, then turns solid red, then flashes red.
  • The A700/A700x device LED rotates yellow. The process is complete when the device shuts down and restarts.