Create Operators

When a new operator is created, the operator must review and provide consent to the end user Operator Privacy Notice in a VoiceConsoleSaaS deployment. This feature is optional in a VoiceConsoleOn Prem deployment.

VoiceConsole only tracks the operator consent. VoiceConsole does not limit any operator functions based on consent. However, mobile voice devices may check that the operator has completed the privacy consent within VoiceConsole) (when required) and can block the operator from certain functions until consent is provided. For more information on this functionality on mobile devices, see DevKit Release Notes for Android devices and VoiceCatalyst Release Notes for A700x and A700XP devices.

  1. From the VoiceConsole tab, select the Operator Management tab.
  2. Under Navigation, click Operators.
  3. Under Operator Actions, select Create new operator.
    The Create Operator page opens.
  4. Enter the appropriate information for the new operator. If available, select any operator teams to which the new operator should be added.
  5. Click Save and Create Another to save this information, and create another operator or Create operator.

If you have multiple sites configured, the operator is only created for the site that you are currently viewing.

Operator Name

Name of the operator.

Operator ID

ID for the operator. The format for the Operator ID is determined in System Configuration:

  • Default: no special characters allowed.

  • Extended: Allows special characters such as at symbol (@) and period (.) but does not verify the entry is in email address format.

  • Email Address: The entry must be an RFC compliant email address.

Spoken Name

Name for the operator as spoken by the device.

Operator Number

A number that enables an operator to load his or her templates onto a device by entering the number via a series of button presses on the device's keypad. Activate the checkbox to populate the Operator Number field with a random, system-generated number.

System-generated operator numbers are only unique within the site where they are created.

Task Packages

Task package that the operator is using.

Notes

Any notes associated with the particular operator.

Operator Teams

Checkboxes for adding the operator to existing operator teams.

Operator Privacy Consent

Privacy notice consent is required in a VoiceConsole SaaS deployment and optional in a VoiceConsole On Prem deployment.

When consent is required:

  • A notification concerning the privacy notice is displayed to the user creating the operator. The notification must be confirmed to continue with the operator creation.

  • Upon creation, a status message is displayed at the top of the screen. This message contains the Operator Name and the One Time Password (OTP) unique for this operator. The privacy notice acceptance URL is the same for all operators.

    Status Message

  • See Operator Privacy Notice for details on operator consent.

  • Once generated, the OTP is valid for 2 hours. If it expires, a new OTP must be generated.