Deactivate License (Partial) - On Prem Deployment

If you are a partner deactivating licenses for multiple customers or a customer with multiple servers, it is important to make sure not to mix the license request and response files. Each server generates the same named request file (requestfile.bin) and the Honeywell Software Licensing Portal generates the same named response file (capabilityResponse.bin). If the incorrect response file is returned to a server, there is an error processing the license request.
These files can be renamed after they are generated to avoid confusion.

To deactivate a license means to return or remove a license from the customer's VoiceConsole instance but leave it available within HSLP to be re-activated on the same or another instance of VoiceConsole belonging to same customer group. The customer still owns the license after it is deactivated.

This process performs a partial deactivation of the license. At least one copy of the license must be left active when using this process. To deactivate all licenses, see Deactivate Licenses (Full). The partial deactivation process is performed by requesting to activate a smaller quantity of licenses than are currently active. For example, if 100 copies are active, but you want to return 25 copies to be activated elsewhere, you must process a request to activate 75 copies in a partial reduction. The new activation request replaces the original activation.

Follow the process below to partially deactivate a license.

  1. Generate the activation request file in VoiceConsole.

    1. Login into VoiceConsole with your Username and Password.

    2. From the VoiceConsole home screen, click on the Administration tab.

    3. Click on Licenses > Configure License.

    4. For On Prem deployments there are two options. Select Local Licensing.

    5. From the License Actions select Activate License.

    6. Locate the Activation ID in the View Licenses table.

    7. Insert the Activation ID and the total quantity of licenses you wish to remain active after the deactivation in the Activate license fields as shown below. Click Generate License Request

    8. The activation request file (requestfile.bin) is generated and located in your downloads folder. This file is ready to upload to HSLP.

  2. Upload the license activation request file to the Honeywell Software Licensing Portal.

    1. Access the Honeywell Software Licensing Portal (HSLP) through this link https://honeywellsps-fno.flexnetoperations.com/flexnet/operationsportal/logon.do

      When accessing the Honeywell Software Licensing Portal, your browser must be configured to allow pop-ups.

    2. After login you are redirected to the HSLP home page.

    3. Upload the activation request file (requestfile.bin) as shown below:

      1. Click on Devices > Offline Device Management.

      2. Upload the activation request file (requestfile.bin) by selecting the Generate license or confirm reduction or return, click Choose File to select the correct file, and click Upload.

  3. Download the license activation response file from the Honeywell Software Licensing Portal.

    1. Once the activation request file is uploaded successfully, the following notice is displayed “License has been generated successfully, please click here to download the new license”.

    2. Click the here hyperlink in the message to download the license response file. This file is placed in your downloads folder and named capabilityResponse.bin.

      A screenshot of a computer Description automatically generated with medium confidence

  4. Import the license activation response file into VoiceConsole.

    1. Use the Choose File button to browse for the capabilityResponse.bin file and click Import.

    2. Once the license response file has been imported successfully, a green pop-up notification shows Successfully activated license file.

    3. To double check license detail, click the Administration tab > Licenses and the license Activation ID is shown in the View Licenses table with the reduce quantity.

  1. Confirm deactivation within Honeywell Software Licensing Portal.

    At this time, the licenses are shown with the reduced quantity within VoiceConsole, but still show the previous quantity as active within the Honeywell Software Licensing Portal. To free the licenses it is necessary to generate the license request in VoiceConsole one more time.

    1. Return to the Activate License screen within VoiceConsole and enter the Activation ID and the total license quantity in the Activate license fields. The quantity of licenses to activate must be less than or equal to the total purchased. Click Generate License Request

    2. The activation request file (requestfile.bin) is generated and located in your downloads folder. This file is ready to upload to HSLP.

    3. Upload the license activation request file to the Honeywell Software Licensing Portal.

      1. Access the Honeywell Software Licensing Portal (HSLP) through this link https://honeywellsps-fno.flexnetoperations.com/flexnet/operationsportal/logon.do

        When accessing the Honeywell Software Licensing Portal, your browser must be configured to allow pop-ups.

      2. After login you are redirected to the HSLP home page.

      3. Upload the activation request file (requestfile.bin) as shown below:

        1. Click on Devices > Offline Device Management.

        2. Upload the activation request file (requestfile.bin) by selecting the Generate license or confirm reduction or return, click Choose File to select the correct file, and click Upload.

    4. After the file is uploaded, the license is now released and available in the Honeywell Software Licensing Portal. It is not necessary to download the response file.