Deactivate License (Full) - On Prem Deployment

If you are a partner deactivating licenses for multiple customers or a customer with multiple servers, it is important to make sure not to mix the license request and response files. Each server generates the same named request file (requestfile.bin) and the Honeywell Software Licensing Portal generates the same named response file (capabilityResponse.bin). If the incorrect response file is returned to a server, there is an error processing the license request.
These files can be renamed after they are generated to avoid confusion.

To deactivate a license means to return or remove a license from the customer's VoiceConsole instance but leave it available within HSLP to be re-activated on the same or another instance of VoiceConsole belonging to same customer group. The customer still owns the license after it is deactivated.

This process deactivates all copies of the license. See Deactivate License (Partial) to deactivate only some copies of the license.

Follow the process below to fully deactivate a license.

  1. Generate the activation request file in VoiceConsole.

    1. Login into VoiceConsole with your Username and Password.

    2. From the VoiceConsole home screen, click on the Administration tab.

    3. Click on Licenses > Configure License.

    4. For On Prem deployments there are two options. Select Local Licensing.

    5. From the License Actions select Deactivate License.

    6. Locate the Activation ID in the View Licenses table.

    7. Insert the Activation ID in the license field as shown below. Click Generate License Request

    8. The activation request file (requestfile.bin) is generated and located in your downloads folder. This file is ready to upload to HSLP.

  2. Upload the license activation request file to the Honeywell Software Licensing Portal.

    1. Access the Honeywell Software Licensing Portal (HSLP) through this link https://honeywellsps-fno.flexnetoperations.com/flexnet/operationsportal/logon.do

      When accessing the Honeywell Software Licensing Portal, your browser must be configured to allow pop-ups.

    2. After login you are redirected to the HSLP home page.

    3. Upload the activation request file (requestfile.bin) as shown below:

      1. Click on Devices > Offline Device Management.

      2. Upload the activation request file (requestfile.bin) by selecting the Generate license or confirm reduction or return, click Choose File to select the correct file, and click Upload.

  3. Download the license activation response file from the Honeywell Software Licensing Portal.

    1. Once the activation request file is uploaded successfully, the following notice is displayed “License has been generated successfully, please click here to download the new license”.

    2. Click the here hyperlink in the message to download the license response file. This file is placed in your downloads folder and named capabilityResponse.bin.

      A screenshot of a computer Description automatically generated with medium confidence

  4. Import the license activation response file into VoiceConsole.

    1. Use the Choose File button to browse for the capabilityResponse.bin file and click Import.

    2. Once the license response file has been imported successfully, a green pop-up notification shows Successfully deactivated license file.

    3. To double check license detail, click the Administration tab > Licenses and the license Activation ID is no longer shown in the View Licenses.

  1. Confirm deactivation within Honeywell Software Licensing Portal.

    At this time, the licenses are deactivated within VoiceConsole, but still show as active within the Honeywell Software Licensing Portal. To free the licenses it is necessary to generate the license request in VoiceConsole one more time.

    1. Return to the Deactivate License screen within VoiceConsole and enter the Activation ID in the Deactivate license field. Click Generate License Request

    2. The activation request file (requestfile.bin) is generated and located in your downloads folder. This file is ready to upload to HSLP.

    3. Upload the license activation request file to the Honeywell Software Licensing Portal.

      1. Access the Honeywell Software Licensing Portal (HSLP) through this link https://honeywellsps-fno.flexnetoperations.com/flexnet/operationsportal/logon.do

        When accessing the Honeywell Software Licensing Portal, your browser must be configured to allow pop-ups.

      2. After login you are redirected to the HSLP home page.

      3. Upload the activation request file (requestfile.bin) as shown below:

        1. Click on Devices > Offline Device Management.

        2. Upload the activation request file (requestfile.bin) by selecting the Generate license or confirm reduction or return, click Choose File to select the correct file, and click Upload.

    4. After the file is uploaded, the license is now released and available in the Honeywell Software Licensing Portal. It is not necessary to download the response file.