Device Logs

The View Device Logs list shows all log files for the devices in the site that you are currently viewing. From this list, you can click the name of a log file to view details about it. The log files show the latest activity first. If you want to view a device log in reverse order: on the View Device Log page, click Show log in reverse order.

You enable and disable logging on the Edit Device page. (See Enable and Disable Device Logging.)

Active devices logs can only be cleared and not deleted.

You can sort/filter the list to find snapshot logs associated with a particular operator. Searching VoiceConsole for the operator also returns a list of associated snapshot log files.

The name associated with a log file is static and is not updated if you change the operator name. For example, if you change the operator name from "Bob" to "Robert", searching for "Robert" does not return the log files associated with "Bob".

Search results are limited to the sites to which a user has access.

File Name

Name of the log file.

Log Type

The type of log generated. There are four possible types of logs:

Standard: General troubleshooting log enabled through VoiceConsole.

Snapshot: A log initiated by the operator from the device.

Crash Dump: A log generated when the device stops functioning prematurely.

Dialog: A log stored that stores the dialog displayed in the dialog display window as part of the dialog display feature.

Size (Bytes)

The size of the log file in bytes.

Device Name

Name of the device that was logged. You can click the device's name to see its properties.

Operator Name

The name of the operator that was loaded onto the device when the log was generated. This field is blank for Standard logs.

Start Time

When the device logging started.

Stop Time

When the device logging stopped.

Duration

Length of time that the device was logged.