Deactivate License (Full)

Within the Honeywell Software Licensing Portal, deactivating a license is known as a license return.

This feature is only available when Local Licensing is selected on the Configure License screen. Local licensing in only used with VoiceConsole On Prem deployments.

The Activation ID is provided by Honeywell for direct customers and by the partner for their customers.

The instructions below are for a complete deactivation (or return) of licenses. See Deactivate License (Partial) to deactivate only some of the licenses.

Create License Request File

This process creates a request on the local machine that is sent to the Honeywell Software Licensing Portal.

  1. The VoiceConsole Administrator enters the Activation ID for the desired license. The Activation ID is provided by the License Administrator.

    This Activation ID can also be found on the View License page.

  2. The VoiceConsole Administrator clicks Generate License Request. Upon success, requestfile.bin is created in the Downloads folder.

    If this file already exists, the name increments, such as requestfile (1).bin, etc.

  3. The VoiceConsole Administrator sends requestfile.bin to the License Administrator.

Process License Request File

This process uploads the license request file into the Honeywell Software Licensing Portal and generates the response.

  1. The License Administrator accesses the Honeywell Software Licensing Portal.

  2. The License Administrator selects Devices > Offline Device Management.

  3. The License Administrator selects Generate license or confirm license reduction or return and clicks Choose File to browse for requestfile.bin.

  4. The License Administrator clicks Upload.

  5. Once completed, a message is displayed indicating the license has been generated with a link to download capabilityResponse.bin.

    If there is a problem with the license request an error message is displayed after uploading the requestfile.bin file. Common errors include an invalid Activation ID. If an error is displayed, do not download the Capability Response. Instead, ask the VoiceConsole Administrator to fix the error and generate a new requestfile.bin.

  6. When the License Administrator clicks the link capabilityResponse.bin is downloaded to the Downloads folder.

    If this file already exists, the name increments, such as capabilityResponse (1).bin, etc.

  7. The License Administrator sends capbilityResponse.bin to the VoiceConsole Administrator.

Import License Response File

The response file generated above must be imported into VoiceConsole.

  1. Browse to and select the capabilityResponse.bin file generated above.
  2. Click Import.
  3. View the license list to confirm the deactivation within VoiceConsole.

Release Licenses within Honeywell Software Licensing Portal

At this point, the licenses are no longer showing within VoiceConsole. However, they are still assigned within the Honeywell Software Licensing Portal and cannot be activated elsewhere. To release them within the portal, it is necessary to generate a second request file.

  1. The VoiceConsole Administrator enters the Activation ID for the desired license. The Activation ID is provided by the License Administrator.

    This must be the same Activation ID as used in the first request above.

  2. The VoiceConsole Administrator clicks Generate License Request. Upon success, requestfile.bin is created in the Downloads folder.

    If this file already exists, the name increments, such as requestfile (1).bin, etc.

  3. The VoiceConsole Administrator sends requestfile.bin to the License Administrator.

  4. The License Administrator accesses the Honeywell Software Licensing Portal.

  5. The License Administrator selects Devices > Offline Device Management.

  6. The License Administrator selects Generate license or confirm license reduction or return and clicks Choose File to browse for requestfile.bin.

  7. The License Administrator clicks Upload.

  8. Once completed, a message is displayed indicating the new response is no different that the previous response. An option is provided to download the response but it not necessary to do this.

  9. The process is complete.

  10. The License Administrator can verify the licenses are returned within the Honeywell Software Licensing Portal.

Partial Return of Licenses

The Deactivate License only deactivates all copies of the license.

If you wish to only deactivate a portion, you must use the Activate License procedure and create a request for the new amount that are to be active.

Example:

There are 100 active copies of the license. You wish to deactivate 60 of those licenses.

In this case, create and process an activation request for 40 licenses. The 60 are now returned and available in Honeywell Software Licensing Portal. The 40 remain available within VoiceConsole.