Activate License

This feature is only available when Local Licensing is selected on the Configure License screen. Local licensing in only used with VoiceConsole On Prem deployments.

There are two different functions with different administrators within the licensing process as described below.

• License Administrator - This person is generally a member of the Sold To organization. The Sold to organization is either a Honeywell partner or a direct customer of Honeywell. This person is responsible for all license tasks within the Honeywell Software Licensing Portal. This person receives the Activation ID from Honeywell via email. A Honeywell partner can elect to have their customers register within the Honeywell Software Licensing Portal to perform the License Administrator function rather than relying on the partner to provide this function.

• VoiceConsole Administrator - This person is a member of the Ship To organization. The Ship To organization is either a direct customer of Honeywell or a customer of a Honeywell partner. This person is responsible for all license tasks within VoiceConsole. This person receives the Activation ID from the License Administrator.

Create License Request File

This process creates a request on the local machine that is sent to the Honeywell Software Licensing Portal.

1. The VoiceConsole Administrator enters the Activation ID for the desired license. The Activation ID is provided by the License Administrator.

2. The VoiceConsole Administrator enters the number of copies.

   • The number of copies of the license requested corresponds to the number of devices permitted to use that feature. The License Administrator can view this information within the Honeywell Software Licensing Portal.
   • The minimum is 1, which is the default.
   • The maximum is the available count on the Honeywell Software Licensing Portal. An error is returned during the process if more copies are requested than available on the server.
   • Additional requests with the same Activation ID replace the previous request rather than adding to the previous request.
     • If 30 copies are active and later 35 are requested, only 35 license copies are available locally.
     • If 30 copies are active and later 20 are requested, only 20 license copies are available locally. This is treated as a partial return and additional steps are necessary to free up those licenses in the Honeywell Software Licensing Portal.

3. The VoiceConsole Administrator clicks Generate License Request. Upon success, requestfile.bin is created in the Downloads folder.

   If this file already exists, the name increments, such as requestfile (1).bin, etc.

4. The VoiceConsole Administrator sends requestfile.bin to the License Administrator.

Process License Request File

This process uploads the license request file into the Honeywell Software Licensing Portal and generates the response.

1. The License Administrator accesses the Honeywell Software Licensing Portal.

2. The License Administrator selects Devices > Offline Device Management.

3. The License Administrator selects Generate license or confirm license reduction or return and clicks Choose File to browse for requestfile.bin.

4. The License Administrator clicks Upload.

5. Once completed, a message is displayed indicating the license has been generated with a link to download capabilityResponse.bin.

   If there is a problem with the license request an error message is displayed after uploading the requestfile.bin file. Common errors include an invalid Activation ID or requesting more copies of the license than are available. If an error is displayed, do not download the Capability Response. Instead, ask the VoiceConsole Administrator to fix the error and generate a new requestfile.bin.

6. When the License Administrator clicks the link capabilityResponse.bin is downloaded to the Downloads folder.

   If this file already exists, the name increments, such as capabilityResponse (1).bin, etc.

7. The License Administrator sends capbilityResponse.bin to the VoiceConsole Administrator.

Import License Response File

The response file generated above must be imported into VoiceConsole by the VoiceConsole Administrator.

1. The VoiceConsole Administrator browses to and selects capabilityResponse.bin provided by the License Administrator.
2. The VoiceConsole Administrator clicks Import.
3. The VoiceConsole Administrator can view the license list to confirm the import.