Users

Under the Administration tab, click Users.

VoiceConsole provides security in the form of user accounts and roles.

• For user accounts:
  • VoiceConsole On Prem deployment user accounts require a unique user name who logs in to the VoiceConsole interface.
    
  • VoiceConsole Cloud deployment user accounts require a unique user name and email for someone who logs in to the VoiceConsole user interface. Users must be added to the Honeywell SSO instance before creation in a VoiceConsole Cloud deployment.
• Roles define a set of permissions - exactly which pages a user can view and what actions a user is allowed to do on each page in the application.

Access Control

To secure user access, you must first create a user account for each VoiceConsole user. Next, you must assign specific roles to the user accounts. The users are then authorized for access only to the features that are granted by their role(s).

Two default users, both assigned the Administrator role, are provided with the system:

• admin
• vocollect

These default user accounts are present in VoiceConsole Cloud deployment but are not used.

See User Security for more information on users and roles.

On this page, you can select a user in the table and click View selected user to see details of that account.

User Agreements

The first time a user logs into VoiceConsole, the user is presented with the EULA (End User License Agreement) and the Privacy Notice.

The user must accept each agreement before proceeding.