Devices

Select Devices on the left vertical menu of the Enterprise Voice user interface to access information about devices. All devices that have signed in to the application are displayed. The following information is shown for each device. You must have proper permissions to see the Devices page.

  • Device ID
  • Product
  • Product Version
  • Lease Issue Time
  • Lease Release Time

LEASE ISSUE TIME shows the time that an operator signed in to the application on the device. LEASE RELEASE TIME shows the time that the operator properly signed off of the application on the device.

If an operator does not properly log off of the application on the device, e.g., an operator turns off the device or shuts down the application and did not log off of the application, the lease continues to be active for that device until the active hours reach the default lease hours. The License Info page shows the default lease hours in the Lease Length (Hours) field.

History

Click the information icon in the HISTORY column to open the Device History dialog box for a device. The history records are preserved for a configurable number of days (n).

Logs

To report a problem in Android, select Report Problem from the Android device three-dot menu.

Reporting a problem sends logs from your device to the server, including:

Application logs: All files contained in the sdcard/android/data/com.honeywell.Dynamics365/files/Log directory. This directory can also be accessed on the device at \Internal storage\Android\data\com.honeywell.Dynamics365\files\Log\ .

Android logs: all files contained in the /storage/IPSM/logger directory.

The /storage/IPSM/logger directory is only available when the device logging is enabled. You can enable device logging from the Android device Settings menu.

Viewing and Downloading Device Logs

Click the device logs icon to view available device logs. The Logs dialog box displays with a table that shows the operator, log name, when the log was received, the size of the log, and a download icon for each log. To download a device log, click the download icon next to the log you want to save.

You can view all available device logs by selecting Logs on the left vertical menu of the Enterprise Voice user interface.

Deleting Devices

To delete a device:

  1. Navigate to the Devices page.
  2. Select the check box next to the device that you want to delete.
  3. Click the Delete button to delete the selected device.