Device Logs

To report a problem in Android, select Report Problem from the three dot menu.

Reporting a problem sends logs from your device to the server. This includes:

Application logs: all files contained in the sdcard/android/data/com.honeywell.Dynamics365/files/Log directory. This directory can also be accessed at \Internal storage\Android\data\com.honeywell.Dynamics365\files\Log\ .

Android logs: all files contained in the /storage/IPSM/logger directory.

The /storage/IPSM/logger directory is only available when the device logging is enabled. You can enable device logging from the Android device's Settings menu.

Viewing and Downloading Device Logs

Select Logs on the left vertical menu of the Enterprise Voice user interface to view available device logs. The Logs screen appears with a table that shows the log name, device, date and time when the log was received, the size of the log, and a download icon for each. You can download logs by selecting the download icon next to the log you want to save.

You can view the device logs for a specific device from Devices on the left vertical menu of the Enterprise Voice user interface.