Move or Copy Operators from One Site to Another

In VoiceConsole, you can select one or more operators to be moved or added to another site. When you move operators to another site, the operators are moved to the destination site and deleted from the current site. When you add operators to another site, the operators are added to the destination site and remain in the current site.

The following attributes of the operators that you select to move or add must be unique to the destination site:

  • Name
  • ID
  • Spoken name
  • PIN
  • Operator Number

Move or Add One or More Operators from One Site to Another Site

  1. From the VoiceConsole tab, select the Operator Management tab.
  2. Under Navigation, click Operators.
  3. On the View Operators page, select the operators that you want to move or add.
  4. Under Operator Actions, select Move Operators > Move/Add selected operators to a site.
    The Move/Add selected operators to Site dialog box opens.
  5. From the Destination Site drop-down list, select the site to which you want to move the selected operators.
  6. Specify whether to add or move the selected operators.
    • Add: Operators are added to the destination site and remain in the current site.
    • Move: Operators are moved to the destination site and deleted from the current site.
  7. Click OK.

You are returned to the View Operators page, and a message displays indicating the total number of the selected operators that were moved or added. If an error occurred while moving or adding the selected operators, the message displays the total number of the selected operators that were moved or added and the View Details link. Click the View Details link to view information about the operators that were not successfully moved or added.

Move or Add All Operators from One Site to Another Site

  1. From the VoiceConsole tab, select the Operator Management tab.
  2. Under Navigation, click Operators.
  3. Under Operator Actions, select Move Operators > Move/Add all operators to a site.
    The Move/Add selected operators to Site dialog box opens.
  4. From the Destination Site drop-down list, select the site to which you want to move the operators.
  5. Specify whether to add or move the operators.
    • Add: Operators are added to the destination site and remain in the current site.
    • Move: Operators are moved to the destination site and deleted from the current site.
  6. Click OK.

You are returned to the View Operators page, and a message displays indicating the total number of the operators that were moved or added. If an error occurred while moving or adding the operators, the message displays the total number of the operators that were moved or added and the View Details link. Click the View Details link to view information about the operators that were not successfully moved or added.