View the Action History for Devices

Action items are sent from VoiceConsole to a device that an operator is using. The View Action Items page for a device displays actions that have occurred between the operator and the device.

  1. From the VoiceConsole tab, select the Device Management tab.
  2. Under Navigation, click Devices.
  3. In the View Devices list, select the device for which you want to view the action history.
  4. Under Device Actions, select Manage Devices > View action history of selected device.
    A View Action Items - Device Name list appears for the device that you selected.
  5. If you want to view more detail about an action item, select the action item, and click the View selected action item action.

Action Items Definitions

You may see the following action items on the View Action Items - Device Name page:

Action Item Description
Change Credential

Sent when EAP credentials are changed in VoiceConsole for operator-based, device-based, or site-based associations.

For each site, you can select one of the following EAP association types:

  • Site Based: There is a single username and password or certificate for all operators and devices at a given site. This option is the closest to what existed in previous versions of VoiceConsole.
  • Device Based: Each device has its own username and password or certificate. In this configuration, operators don't need to be involved in the authentication process, because all authentication is between the device and the authentication server.
  • Operator Based: Each operator must log onto VoiceConsole to enter a username and password and, optionally, a Personal Identification Number (PIN). Operators must enter the PIN (if PINs have been enabled for the site) on the device before they can connect to the full network.
Operator Message Sent when a message is sent from VoiceConsole to an operator or operator team.
Display Dialog Sent when the VoiceConsole user selects to display the dialog between a device and an operator.
Get Notification Setup Sent to initialize a notification channel or channels on the device when a new action item is being sent.
Get Real Time Sent when VoiceConsole detects the time in which the device needs to be updated. This action commands the device to update its current time to the time received in the action item.
Load Operator Sent when a VoiceConsole user loads an operator onto a device from the VoiceConsole user interface. This action contains the data that the device requires to load the operator.
Load Profile Sent when a VoiceConsole user loads a device profile onto a device from the VoiceConsole user interface. This action contains the data that the device requires to load the device profile.
Load Task Package Sent when a VoiceConsole user loads a task package onto a device from the VoiceConsole user interface. This action contains the data that the device requires to load the task package.
Load Voice Sent when a VoiceConsole user loads a voice onto a device from the VoiceConsole user interface. This action contains the data that the device requires to load the voice.
Logging Sent when a VoiceConsole user selects to enable logging on the device.
Peripheral Pairing Sent when a VoiceConsole user pairs the device with a peripheral from the VoiceConsole user interface.
Request Properties Sent to request all the device's properties.
Device Properties Sent when the device's properties need to be updated.