VoiceConsole System Requirements

This section contains the server and client hardware, software, and bandwidth requirements for running VoiceConsole based on the number of devices that you will have operating at any one time at your site.

While it is possible to run VoiceConsole in untested configurations and environments, doing so may lead to unexpected problems. Ensure that the problem is not directly related to running on unsupported environments. Attempt to reproduce the same problem in a supported environment or configuration to see if it still occurs before contacting support.

Server Requirements

The requirements in the following sections are for the server on which you will be installing the VoiceConsole server components.

Hardware Requirements

The requirements shown are the minimum requirements. For better performance, increase the amounts shown here.

Total # Devices Being Managed Avg. Operator Shift Size Avg. Operator Shift Startup Time Period CPU of Server Machine Server
Memory		 Server
Hard Drive
<300 <150 <3 minutes Intel Quad Core processor 2GB DDR 60GB
300 - 600 150 - 300 3 - 5 minutes Dual Core Intel 3.0 GHz 4GB DDR 80GB
600 - 2500 300 - 900 5 - 15 minutes

Two machines running with Dual Core Intel 3.0 GHz each.

Honeywell recommends that you install two load balance application servers and a single database server.

 4GB DDR each machine 120GB each machine

If you want to install VoiceConsole for demonstration or evaluation purposes, Honeywell recommends that you use a machine that meets the following minimum specifications: Intel Pentium 4 2.6GHz machine, 1GB DDR of memory, and a 40GB hard drive. Honeywell does not recommend running more than 10 devices in a demonstration or an evaluation environment.

VoiceConsole running on these hardware components will produce the following average transaction times for operator loads during instances of peak load, such as shift changes.

CPU Memory Hard Drive Device Concurrent
Loads		 Avg. Trans.
Time in ms
Dual Core Intel 2.0GHz 2GB DDR 40GB 300 400
Dual Core Intel 3.0GHz 4GB DDR 80GB 600 400
Two machines running with Dual Core Intel 3.0GHz each 4GB DDR each machine 120GB each machine 2500 1300

Software Requirements

Supported Operating Systems and Databases

The following operating systems and databases are supported with VoiceConsole 5.6.5.

Operating Systems

  • Windows Server 2022

  • Windows Server 2019

  • Windows Server 2016

  • Red Hat Enterprise Linux 9

  • Red Hat Enterprise Linux 8

  • SUSE Linux Enterprise Server (SLES15) 64-bit

Remote upgrades are supported on the same database version from VoiceConsole 3.0 or newer to these versions of the operating system. If you plan on upgrading your database, you must upgrade it before performing a remote upgrade to VoiceConsole.

Databases

Because the database installation is performed separately and is not part of the VoiceConsole installation, you can either install VoiceConsole on the same server as the database, or you can install it on a separate machine. When prompted by the installer, provide the location of the local or remote database.

  • Microsoft SQL Server 2022 Express

  • Microsoft SQL Server 2022 Standard

  • Microsoft SQL Server 2019 Express

  • Microsoft SQL Server 2019 Standard

  • Oracle Database 21c Express Edition (XE)

  • Oracle Database 21c

Notes for VoiceConsole Operating Systems and Databases
  • Honeywell has only tested upgrades with supported databases. You may still upgrade from an unsupported database at your own risk. If you have questions regarding upgrading from an unsupported environment, please contact Honeywell technical support.

  • VoiceConsole is certified to work with SQL Server database encryption. An automated performance test was executed on an encrypted SQL database. Encryption can be enabled through the SQL Server Database. While not tested with other database encryption vendors, it is expected to work.

  • Express dtabases: Honeywell recommends the Express database options for sites with less than 300 devices.

  • Oracle: When creating a new Oracle database, ensure that you are using the AL32UTF8 character set for non-English versions of VoiceConsole.
  • SQL: If the SQL Server database collation is not set to be case insensitive, VoiceConsole may not work properly. When creating a new SQL Server database, ensure that you choose the proper collation for the language that the system is in with _CI included in the collation name.

Database Size

The size of your database depends on the amount of data that you have in VoiceConsole. This table lists the totals for the data elements that require database space and the estimated size your database could be based on those numbers.

The estimated minimum database size you could experience is based on the following calculation:

Estimated Size of Database (in KB) = 4 + 96 + (Number of Operators x 6.5) + (Number of Operators x Number of Operator Templates x 4) + Number of Task Packages + (Number of Tasks x 12.5) + (Number of Imported VoiceClients x 4.5) + (Number of Device Profiles x 3.5) + (Number of Devices x 2)

Where: 4 = size of license, and 96 = size of settings translators.

Supported Languages

The following languages are supported with this version of VoiceConsole:

  • Danish
  • Dutch
  • English - US
  • Finnish
  • French
  • French - Canadian
  • German
  • Italian
  • Japanese
  • Norwegian
  • Portuguese
  • Portuguese - Brazilian
  • Spanish
  • Spanish - Latin American
  • Swedish
  • Korean
  • Polish
  • Simplified Chinese
  • Russian
  • Traditional Chinese

Client Requirements

The following operating systems are supported for the VoiceConsole client:

  • Microsoft Windows 10
  • Red Hat Linux Workstation ES for Intel processors

The following browsers are supported for the VoiceConsole client:

  • Microsoft Edge
  • Mozilla® Firefox® 4.x and newer
  • Google Chrome

All browsers require having Java JRE 1.8 installed and configured.

Supported Voice Devices

The following voice devices are supported: