Create New User

  1. Under the Administration tab, click Users.
  2. Under User Actions, select Create new user.
    The Create User page opens.
  3. Enter the appropriate information for the new user. Select the roles that this user should have and to which sites they should be applied.
  4. Click Create user.

Field Definitions

The Create User and Edit User pages contain the following fields:

Name

Name that this user must provide to log into the application. Must be unique. Once saved, this cannot be edited.

Authenticate User Against Directory Server

This option is not displayed by default.

  1. To enable this option Authenticate users against active directory must checked under User Authentication in System Configuration.
  2. Complete the remaining entries for User Authentication in System Configuration.
  3. Return to the Users screen and check this box.

Use View Trusted Certificates to ensure needed certificates are available.

To finish this setup:

  1. Create new users on the Administrator tab as follows:

    1. Check the Authenticate user against directory server box.
    2. The Password and Confirm Password fields should be blank . These fields are blocked once this method is selected. If modifying an existing user, clear any passwords before enabling this item..
    3. Ensure the Forced Change Password box is not checked.
    4. Assign the user at least one role.
    5. If there is more than one site, complete the Sites section as appropriate.
    6. Make sure the Status is set to Enabled.
    7. Email and Notes are optional.
    8. Click the Create user button and confirm that VoiceConsole has added the new user.

  2. Test the correct configuration of LDAPS and the user just created.

    1. Log out from the current user.
    2. Log in with the credentials managed in the LDAP server for the newly created user.
      If successful, VoiceConsole opens to the home page.

Password

If domain-based authentication is available, you can select to use the domain password. Otherwise, you must use a password that a user will enter to log into the application. The value in the Confirm Password field must match what was entered in the Password field. The password must be at least eight characters and have at least one upper case letter, one lower case letter, and one non-alphabetic character.

Minimum Password Retention Period

This feature is optional and is controlled by the entry Min_Password_Change_Age_Days located in the voc_system_properties table.

Setting this value to 0 means the minimum password retention period is not enforced.

If the Min_Password_Change_Age_Days ≥ Password_Age, the system logs an error and does not enforce the Minimum Password Retention Period. This prevents the system from making it impossible to change the password through the interaction of the password age limits, while preserving the original functionality of the system.

Maximum Password Retention Period

This feature is optional and is controlled by the entry Password_Age located in the voc_system_properties table.

Setting this value to 0 means the maximum password retention period is not enforced.

There is a configurable warning period during which the user is notified about the upcoming forced password change. This warning period is controlled by the database entry Password_Expiry_Notification_Days.

No Repeat Password Rule

This feature is optional and is controlled by the entry Password_Generations_Before_Repeat located in the voc_system_properties table.

The default is 3, meaning that there must be three new, unique passwords before the original password can be reused

Roles

Roles define what a user is allowed to do in the application. Roles are assigned to users, and users can only access features that are accessible by the user's roles.

Sites

You can give a user the selected roles at all sites, or select one or more specific sites where this user can perform the actions defined by the selected roles.

This filed is only presented when there are multiple sites defined within VoiceConsole.

Status

Enabled status allows users to log into the application. Users with the disabled status cannot log in.

VoiceConsole can be configured to automatically disable inactive user accounts after a predefined period of time. See Disable inactive users after (days)

Email

Email address for the user. If provided, critical notification emails will be sent to this address if this user has permissions to view notifications and the system is configured to provide an SMTP address and login.

Notes

Enter any notes for the specified user.

The following three features are optional and controlled by the database entries indicated.

Minimum Password Retention Period

The Min_Password_Change_Age_Days database entry is contained in the voc_system_properties table.

Setting this value to 0 means the minimum password retention period is not enforced.

If the Min_Password_Change_Age_Days ≥ Password_Age, the system logs an error and does not enforce the Minimum Password Retention Period. This prevents the system from making it impossible to change the password through the interaction of the password age limits, while preserving the original functionality of the system.

Maximum Password Retention Period

The Password_Age database entry is contained in the voc_system_properties table.

Setting this value to 0 means the maximum password retention period is not enforced.

There is a configurable warning period during which the user is notified about the upcoming forced password change. This warning period is controlled by the database entry Password_Expiry_Notification_Days.

No Repeat Password Rule

The Password_Generations_Before_Repeat database entry is contained in the voc_system_properties table.

The default is 3, meaning that there must be three new, unique passwords before the original password can be reused.