Operators

VoiceConsole lets you manage all aspects of operator information on the Operators page. You also have the ability within VoiceConsole to send messages to one or more operators in the system.

From the View Operators list, you can click on an operator name, the name of an operator team, or a device name to view the properties for that data.

Operator Name

Name of the operator.

Operator ID

ID for the operator. Operator IDs are case sensitive.

• By default special characters are not allowed in this field.

• This field can be configured to allow email addresses.

See Operator ID Field Type in System Configuration.

Spoken Name

Name for the operator as it will be spoken by the device.

Operator Number

A number that enables an operator to load his templates onto a device by entering the number via a series of button presses on the device keypad.

Devices

Device to which the operator is assigned, and the task package that the operator is using on that device.

Templates

Number of templates trained by the operator.

Associated Voice

Voice associated with the operator.

Associated Task Package

Task packages associated with the operator.

Last Task Package Run

Task package last run by the operator.

Notes

Any notes associated with the particular operator.

Operator Teams

Operator teams to which the operator belongs.

Device Settings

Any advanced settings for the operator.