View and Delete Operator Voice Templates

An "operator voice template" is the information that is necessary for a device to recognize a single word spoken by a specific operator. The first time that an operator uses a particular task, the operator is forced to train voice templates for all of the vocabulary words found in that task. The device then uses these templates to recognize the operator's voice when the operator speaks the vocabulary words to the device. 

If operators state that devices are having difficulty understanding particular vocabulary words, you should ask the operator to retrain those words. If you want to ensure that an operator retrains words, delete the templates so that the operator is forced to retrain words when the operator uses a particular task.

View Operator Voice Templates

1. From the VoiceConsole tab, select the Operator Management tab.
2. Under Navigation, click Operators.
3. In the View Operators list, select the operator whose templates you want to view.
4. Under Operator Actions, select Manage Operators > Manage templates for selected operator.
   The Manage Templates page opens.

   All of the vocabulary words that an operator has trained appear on the Manage Templates for operator name page. The right-most column displays the date that the templates were last trained.

Delete One or More Voice Templates for an Operator

1. From the VoiceConsole tab, select the Operator Management tab.
2. Under Navigation, click Operators.
3. In the View Operators list, select the operator whose templates you want to delete.
4. Under Operator Actions, select Manage Operators > Manage templates for selected operator.
   The Manage Templates for operator name page opens. All of the vocabulary words that an operator has trained appear on the Manage Templates for operator name page. The right-most column displays the date that the templates were last trained.
5. In the Manage Templates list, select the templates that you want to delete.
6. Click the Delete selected templates action.
7. In the Delete Confirmation pop-up, click Yes, delete the templates. 

Delete All Voice Templates for an Operator

1. From the VoiceConsole tab, select the Operator Management tab.
2. Under Navigation, click Operators.
3. In the View Operators list, select the operator whose templates you want to delete.
4. Under Operator Actions, select Manage Operators > Manage templates for selected operator.
   The Manage Templates for operator name page opens.
   All of the vocabulary words that an operator has trained appear on the Manage Templates for operator name page. The right-most column displays the date that the templates were last trained.
5. Click the Delete all templates action.
6. In the Delete Confirmation pop-up, click Yes, delete the templates.