Set Up RapidStart

VoiceCatalyst 1.2 and newer support the use of RapidStart, an automated audio-visual training application that guides new employees on how to use the voice system and follow best practices, and enables operators to train templates using smartphones or tablets without the need for a dedicated training device such as the QTerm. The RapidStart task file is provided on the VoiceCatalyst 1.2 and newer distributions, pre-configured to connect to a Bluetooth-enabled display device.

The application should be accessible using the browser on a smartphone, tablet, laptop, or PC. High-level testing has been performed on iPhone, iPad, and several Android devices, but Honeywell strongly recommends testing your configuration before deploying in a production environment.

For optimal performance when using a smartphone or tablet, the device should have a touch screen with a minimum resolution of 320 x 240.

For details, see VoiceCatalyst 1.2 or newer release notes.

  1. Import the RapidStart task file, RapidStartversion.vad, into VoiceConsole from the VoiceCatalyst distributions.
  2. Create a task package from the RapidStart task.

    You only need to perform these first two steps once. Perform the remaining steps each time you want to train a new user.

  3. In VoiceConsole, create the new operator and associate with that user the task package to be used to do work on a regular basis.
  4. Load the training task to a Honeywell Voice device running VoiceCatalyst 1.2 or newer.
  5. Load the operator to the Honeywell Voice device.
  6. Connect the device to the same network as the Honeywell Voice device, and enter the IP address of the Honeywell Voice device or the hostname (in the form of vv-deviceserialnumber) in your browser address bar.
  7. Connect a headset to the Honeywell Voice device.
  8. Hand the Honeywell Voice device, display, and connected headset to the operator, and ask the operator to push the yellow Play/Pause button to begin using RapidStart.