Manage Multiple Sites
This section contains an overview of multi-site management within a VoiceConsole On Prem deployment, its benefits, and its limitations.
For VoiceConsole On Prem deployment, one default site named Default exists in the system. You can create named sites and assign various other data elements to those sites as well as import software across multiple sites.
While this feature is primarily used for different physical locations, you can define a site as anything that you want to segregate. For example, you can define sites as different operational areas within a site or you can set up separate test and production sites.
Benefits of Multi-Site Management
Centralized Management
A VoiceConsole On Prem deployment does not need to be implemented separately at each site or distribution center.
Site-Segregated View
A user with the proper privileges can easily switch between one site's data and another site's data.
Secure Access
Only users with the proper privileges can view and manage multiple sites.
Importing Software Components Across Multiple Sites
A user can select one or more sites when importing VoiceConsole software and VoiceApps (tasks) into the system, giving consistency throughout the company.
Device Management
Device profiles are linked to a site, which in turn is linked to a time zone. When a device profile is loaded to a device, the device is automatically assigned to the proper site and time zone.
Limitations of Multi-Site Management
Network Requirements
Because the network must handle a larger number of parallel operator loads during the start of a shift, a centralized VoiceConsole On Prem deployment installation requires an appropriate amount of network bandwidth between each site being managed and the server. See Network Bandwidth Requirements for information.
Viewing Multiple Sites Within a Single VoiceConsole On Prem Deployment Session
You can switch between different sites within a VoiceConsole On Prem deployment, but there is currently no way to view or manage multiple sites within a single browser session. However, the Home page in the application displays a Site Summary that provides a summary of the sites in the system.
What You Need
If a VoiceConsole On Prem deployment is installed into a multi-site environment, you need the following information:
- Total number of sites
- Total number of devices
- Number of devices per site
- Shift size
- Shift startup times per site