Migrate from One Database to Another

This topic applies only to VoiceConsole On Prem deployment customers.

If you are migrating from a previous version of VoiceConsole, Honeywell strongly recommends that you back up the database that you are using for the previous version before upgrading to this version of VoiceConsole.

By performing the steps below, you can migrate from one database to another and keep existing operators and tasks; but devices, device profiles, task packages, and voice process software must be created/imported in the VoiceConsole On Prem deployment on the new database.

Contact your Honeywell representative about services offered to support migration between databases that allow you to keep all your existing information and automate this process below.

  • The process below is for VoiceConsole 3.0 and newer. For migration on prior versions of VoiceConsole, contact your Honeywell representative.
  • Honeywell recommends exporting operators in small groups of less than 100 if you have a large number in your system.
  • Honeywell recommends downloading tasks in small groups of less than 100 if you have a large number in your system.
  1. Within each site, if applicable, export all operators and templates from your VoiceConsole system by selecting Move Operators > Export all operators under Operator Actions on the View Operators page in your currently installed VoiceConsole system.
  2. Download all tasks from your VoiceConsole system by selecting every task row on the View Tasks page, and selecting the Download selected task action under Task Actions in your currently installed system.
  3. Install the new, supported database.
  4. Install VoiceConsole.
  5. If necessary, create sites in the new installation of VoiceConsole.
  6. Within each site, if applicable, import the operators you exported in step 1 by selecting Move Operators > Import operators under Operator Actions on the View Operators page, and selecting the appropriate .zip file. Repeat this step for each .zip file that you exported in step 1.
  7. Import the tasks that you downloaded in step 2 by selecting Import Task under Task Actions on the View Tasks page, and selecting the appropriate .zip file. If applicable, indicate the site into which the imported tasks should go. Repeat this step for each .zip file that you exported in step 2.
  8. For each site, if applicable, connect devices, import your process software, and create task packages and device profiles in VoiceConsole on the new database.