Creating Additional Sites in VoiceLink for Multiple Site Implementations

This topic applies only to VoiceConsole On Prem deployment customers.

To support multiple site implementations, several steps need to be taken within VoiceConsole On Prem deployment and within VoiceLink. The VoiceLink steps are documented below. See Creating Additional Sites in VoiceConsole On Prem Deployments for Multiple Site Implementations for the VoiceConsole On Prem deployment steps.

For multiple-site installations of VoiceLink, you must create sites in addition to the singular default site. If you perform this work ahead of time, then once you are implementing VoiceLink on-site, the only requirement left is to load the regions.

Creating Sites

Creating a new site creates the additional import and export directories for the site. See the topic that follows, Running an Import Job for the Site for steps to take to run the import job and import picking data into the new site.

  1. Log in as the global administrator of VoiceLink, and select the Administration tab.
  2. In the left navigation pane, click Sites.
  3. Under Site Actions, click Create a New Site.
  4. On the Create Site page, enter the new site name and site-specific information.
  5. Click Save. The new site appears in the View Sites list.

Running an Import Job for the Site

To view the newly created import directories for the site, the import job must be run. Perform the following steps to run the import job manually.

  1. Navigate to the Administration tab, and select Schedules.
  2. Highlight the import job, and click the Run Selected Job action link.
  3. Use Windows Explorer to navigate to the directory showing the resulting folders created by the job.

Be sure to note and communicate the change in import and export file paths for the new site, especially for import, so that the original site data does not get placed into the new site folder.

Creating a Site-Specific User for the Site

Before creating any users, check the VoiceLink license to verify that your license supports the number of operators being added.

  1. To create a site-specific administrator, go to the Administration tab, and click the Users link in the left navigation pane. The View Users page opens.
  2. Click the Create New Login action link.
  3. Enter the new user Name and Password, and click Save.

    Do not use "Admin" as the user name and "Admin" as the password for this site-specific login.

  4. On the Create User page, enter the Role, Sites, and Status information.
    • For Role, select Administrator.
    • For Sites, select the site that you just created.
    • For Status, select Enabled.
  5. Click Save to complete the creation of the user.

For other users who have access to this site, you need to go back to the original site and edit the users so that they have access to view or use this new site.

You should create a workgroup for this site and make it the default. Refer to instructions in the VoiceLink Online Help for more information.

Creating Regions for the Site

Next, you must create the regions to enable the site to import data.

  1. In the left navigation pane, select Regions from the drop-down menu. The View Regions page opens.

    If using the site-specific administrator login, the drop-down list of sites (under Site Information) does not appear.

  2. Click the Create New Regions action link.

  3. On the Create Region page, select the region profile for the new region from the Normal Profile drop-down list, and configure the region.

  4. Repeat this step for any new regions within the site.

Deleting Sites in VoiceLink

  1. Delete the site from the VoiceLink interface.
  2. Edit the import.xml and export.xml files, and remove the references to the deleted site; otherwise, the next time the import job runs, the folders are re-created.
    • Find the import.xml file at VoiceLink install directory\apache-tomcat-6.0\webapps\VoiceLink\WEB-INF\classes\import-setup.xml