New License Email
This template is to support new perpetual and subscription licenses.
Email Subject Example: Your new license for SO#xxxx – PO#xxxx, for Customer XXXX (City XXXX)
Dear Voice Customer,
Thank you for your recent order of Honeywell Voice software. You can access the personal Honeywell Software Licensing Portal (HSLP) to manage/activate your licenses. If this is your first time using the HSLP portal, use this link to create a new password. If you are an existing user, login to the portal directly here.
Below is a high-level summary of activation process depending on deployment of license (On Prem or SaaS):
On Prem Deployment Process:
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Generate License Activation Request File in VoiceConsole by providing the latest Activation ID (refer to the table below) and quantity.
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Upload the License Activation Request File to the Honeywell Software Licensing Portal.
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Download the License Activation Response File from the Honeywell Software Licensing Portal.
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Import the License Activation Response File (Generated in step 3) into VoiceConsole to activate software license(s).
SaaS Deployment Process:
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Provide Cloud Server ID (mentioned in the below table) in VoiceConsole to activate software license(s).
Note: VoiceConsole requires internet connection to automatically activate your license.
If you know the process to activate your new Voice software license, use the information below to do so. If not, see the Honeywell Software Licensing Portal User Guide to guide you through the required steps.
Order Information
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| Entitlement ID | A-Sxxxxxxxx |
| Order Date | Jan 12, 2024 |
| Ultimate Consignee Name | SHIP TO End Customer Name |
| Ultimate Consignee Account ID | SHIP TO Account Number |
| Ultimate Consignee Address | SHIP TO Address |
Line-Item Details
=====================================================================================
| Deployment Type | Product Name | Product Description | Activation ID | Cloud Server ID | Quantity | PO Number | SO Number | License Type | License Start Date | License Expiration Date | Software Support Contract Expiry |
| On Prem | name | description | xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx | Not Applicable | 100 | PO12345 | 098765 | Subscription | Apr 30, 2024 | Apr 30, 2025 | Apr 30, 2025 |
| SaaS | name | description | xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx |
Cloud Server Id |
200 | PO12345 | 098765 | Subscription | Apr 30, 2024 | Apr 30, 2025 | Apr 30, 2025 |
Note: Software SKUs with the same Activation ID do not require multiple activations for On Prem deployment.
For more information, please see the Honeywell Software Licensing Portal or VoiceConsole online help upon your first visit to the portal. The Honeywell Software Licensing Portal advanced features are all explained in the online documentation.
Contact our regional Voice Customer Service Team should you have general questions about your HSLP access, order or license provided to you.
| Functional Group | Region | Email Address | Telephone |
| Customer Service | NORTH AMERICA,LATAM | VoiceCustomerServiceAmericas@Honeywell.com | +1(866)862-6553 |
| Customer Service | EUROPE, META | VoiceCustomerServiceEMEA@honeywell.com | +44 16989 15777 |
| Customer Service | APAC | VoiceCustomerServiceAPAC@honeywell.com | +44 16989 15777 |
| Customer Service | JAPAN | csjapan.pss@honeywell.com | +81-3-6730-7344 |
| Customer Service | BRAZIL | ACSHSMCentraldepedidos@honeywell.com | +55 35 36299000 |
Contact our Technical Support Team should you have more technical questions on Voice Products or License issues.
| Technical Support | GLOBAL | VoiceTechnicalSupport@honeywell.com | Americas: +1(866) 862-7877 EMEA: +44 (0) 1344-65-6123 Rest of World: +1 (412) 376-9384 |