Call Home

In a VoiceConsole On Prem deployment devices are contacted by VoiceConsole for pending actions such as a request to start or stop logging, display device dialog, or operator messages.

In a VoiceConsole SaaS deployment the device must contact (call home) to VoiceConsole to check for action items. This means there may be a delay (up to the configured call home interval) before the action starts.

A700x

The call home interval is 5 minutes and cannot be adjusted.

Android Devices

This setting is available in applications built from DevKit 2.1 or later.

The call home interval is set by the VoiceConsoleCloudPeriodicPollingInterval setting.

The default is 120 seconds. The range is 60 to 120 seconds.

Refer to the help delivered with DevKit for more information.