Device Communications

In a VoiceConsole On Prem deployment devices are contacted by VoiceConsole to be notified of pending actions such as a request to start or stop logging, display device dialog, or operator messages.

In a VoiceConsole SaaS deployment the device must "call home" to VoiceConsole to check for action items. This can mean there is a delay before the actions are implemented. There are two instances that trigger a call home:

• The device status changes - When the device sends a state change to VoiceConsole any pending actions are sent to the device. Examples include a transition from sleep/standy to on, putting the device into or removing it from a charger, or pressing the Play button on an A700x.

• The call home interval expires - At the end of the call home interval the device contacts VoiceConsole for any pending action items. Refer to the information below to configure the call home interval.

Setting the call home interval to a shorter time can decrease performance due to increased traffic volume.

A700x

This parameter requires the A700x to be running VoiceCatalyst 4.8 or later.

The call home frequency is set by the VoiceConsolePollDelaySec parameter.

The default is 300 seconds (5 minutes). The range is 60 to 600 seconds.

Refer to the Configuration Parameter online help for more details.

Android Devices

This feature requires an application built from DevKit 2.1 or later.

The call home frequency is set by the VoiceConsoleCloudPeriodicPollingInterval setting.

The default is 120 seconds. The range is 60 to 120 seconds.