View Device Logs

Because there can be quite a bit of information in a standard device log session, crashdump, or snapshot, that information is broken up into separate pages. The most recent data always appear first.

View a Logging Session for a Particular Device

1. From the VoiceConsole tab, select the Device Management tab.
2. Under Navigation, click Devices.
3. In the View Devices list, select the device for which you want to view logs.
4. Under Device Actions, select View selected device.
   The View Device page opens. 
5. In the logging section, click the name of the device log file you want to view.
   The View Log page appears.

If you want to view a device log in reverse order, click the Show log in reverse order action.

View All Standard Logs for a Particular Device

1. From the VoiceConsole tab, select the Device Management tab.
2. Under Navigation, click Devices.
3. In the View Devices list, select the device for which you want to view logs.
4. Select View selected device.
   The View Device page opens.
5. In the logging section, click All Logs for This Device.

View All Device Logs for a Site

1. From the VoiceConsole tab, select the Device Management tab.
2. Under Navigation, click Device Logs.
   The View Device Logs list displays showing all of the device logs for the site.
3. Select the device log for which you want to view logs.
4. Under Device Log Actions,select View selected device log.

The View Device Log page displays the following fields:

File Name

Name of the log file.

Log Type

The type of log generated. There are four possible types of logs:

Standard: General troubleshooting log enabled through VoiceConsole.

Snapshot: A log initiated by the operator from the device.

Crash Dump: A log generated when the device stops functioning prematurely.

Dialog: A log stored that stores the dialog displayed in the dialog display window as part of the dialog display feature.

Size (Bytes)

The size of the log file in bytes.

Device Name

Name of the device that was logged. You can click the device's name to see its properties.

Operator Name

The name of the operator that was loaded onto the device when the log was generated. This field is blank for Standard logs.

Start Time

When the device logging started.

Stop Time

When the device logging stopped.

Duration

Length of time that the device was logged.