Known Issues

Duplicated Steps Result in Incorrect Associated Step Answers

When working in a Loop Section containing duplicated Steps, once the second Loop Section starts, VoiceCheck sets the answer to the wrong Step. VoiceCheck sets the answer to the last Step with a matching CheckId, meaning if Step 1 and Step 2 within the second Loop are duplicates, VoiceCheck updates the answer for Step 2 while Step 1 is marked incomplete.

Workaround: Avoid adding duplicate Step IDs in sections that contain the looping parameter.

VoiceForm Exports Missing OCR Flag

When VoiceForms from VoiceCheck 1.10 are imported into VoiceCheck 1.11 and then exported, the OCR flags are not present in the exported file.

Workaround: Exported VoiceForm files with a missing OCR flag are still compatible for import into VoiceCheck. The OCR field is read as False and shows as an unchecked selection box within the user interface.

401 Unauthorized Error

When using SSO and the user is idle even though the session is active, a "401 Authorized Request" error may be displayed.

Workaround: Close the error popup and log in again.

Silent Installer Upgrade to VoiceCheck 1.10 and Greater

Additional fields are added to the silent installer file for configuring Single Sign On (SSO) and Load Balancing. Refer to the Voice Maintenance & Inspection Solution Implementation Guide before performing a silent upgrade.

Data Stopped Updating Error message

When using SSO authentication the VoiceCheck application may show the message "Data has stopped updating. Communication error. The table may not be up to date". This can occur if the application has an expired access token and a revoked refresh token.

Workaround: Refresh the browser page to continue working in VoiceCheck.

Audio not Translated

When using languages other than English, some options such as faster and slower are translated into the selected language on the app screen but spoken in English rather than the selected language.

Login Page not Displayed After Password Change

When the default admin or vocollect user password is changed in a cluster or load balanced environment (without SSO enabled) the change password page is redisplayed rather than displaying the home page.

Workaround: Clear the browser cookies.

Completed Results not Sent to Server

When completing an assignment on an A700x the data is not sent to the server.

Workaround: Changes are needed to the VoiceApplication source code to make it work with the VoiceCheck server. Please contact Honeywell Tech Support for further details.

Back Button not Working

The Back button on the Return from Break screen in the app has no effect.

Workaround: The user should select the Ready button to Return from Break.

User Cannot Sign Out from Noise Sampling Screen

On the mobile app, the user cannot sign out from the Noise Sampling screen by using the back navigation.

Workaround: The user should navigate to another screen where the sign out option is available or use the back navigation to get to a Sign Out prompt.

Error Message, Load Balanced Environment

If a node goes down in a load balanced setup, any requests from the Mobile app already sent to that node would result in an error message..

Workaround: Mobile app users should login again. Talkman users should reload the task package. The user's request is handled by an active node.

Condition steps not working as expected

A warning is not displayed when an invalid condition is applied to a step. An invalid condition (for example comparing two strings with greater than or comparing a string to an integer) may give unexpected results when applied.

Import duplicate VoiceForm crashes application

When importing a VoiceForm that already exists, the application crashes rather than returning a message that the item already exists.

Workaround: Ensure VoiceForm names are unique.

App not Connecting to New Server Configuration

If the app is configured to connect to a server and that configuration is later updated to connect to a different server, the app may still try to connect with the original server.

Workaround: Reinstall the app.

Excessive WARN statements in VoiceCheck server logs

The VoiceCheck server logs can show excessive repetition of the following message: "'deprecation - HHH90000022: Hibernate's legacy org.hibernate.Criteria API is deprecated; use the JPA javax.persistence.criteria.CriteriaQuery instead"

Workaround: Set the Hibernate logging level to a higher level than the default value of "warn". The valid levels are ALL < TRACE < DEBUG < INFO < WARN < ERROR < FATAL < OFF.

Name not updated when Operator ID/User Name is changed

When the operator Operator ID/User Name is changed on the Manage Operators/Templates screen (VoiceCheck > Inspection > Operators > Manage Operators > Manage Operator/Templates) the Name field is not updating to reflect selected operator.

Workaround: Return to the View Operators screen, select the desired operator, and return to the Manage Operator/Template screen.

Incorrect Work ID accepted

If an incorrect Work ID is entered at the Work ID to Review prompt and the user says no when asked to confirm, the Work ID is accepted rather than asking for a new ID.

SRX3 stuck in loop

If a device is connected to an SRX3 headset and the device's battery is pulled, the device may fail to reconnect to the SRX3 headset. The device LED is rotating orange.

Workaround: Place the device in a charger or remove and reinsert the SRX3 battery

Device crash at date prompt

Speaking "Sign Off" while speaking the date of service causes the device to reboot.

"Error getting data" message downloading assignments

Assignments created with a plan having more than 5000 steps may get stuck on "Error getting data" message while the assignment is being downloaded.

Workaround: Use plans with less than 5000 steps.

Workaround: Increase timeout for downloading assignments.

Submit time is longer for looping assignment on Talkman

When an assignment is completed and submitted on a Talkman device, the submit time can take a couple of minutes. This is longer than the submit time on an Android device.

Workaround: This delay will be addressed in a future version of VoiceCheck.

Unable to upload photos from Talkman

Using a device such as a CT50 to capture a photo for a Talkman device running VoiceCheck results in an "Error uploading image" message.

Workaround: This feature will be added in a future version of VoiceCheck.

Operator is locked if signed off out of range

If an operator signs off while their device is out of network range, the operator may be locked with an "Operator is currently signed off. Please sign in." message.

Workaround: Reload task or clear ODRs from device.

Assignment resumed from different step

If multiple assignments with looping sections are allowed and the operator switches assignments, it is possible the assignment can start from the wrong iteration.

Workaround: Say no to loop until it reaches the correct iteration.

Unable to initiate parts assignment

The Assignment is created with loopingPrompt value as null, which causes an issue when retrieving the Assignment.

Workaround: Add a default value for loopingPrompt in json and xml. Contact customer support for assistance modifying these files.

Mongoose server does not support looping assignments

Mongoose server can be used for non-looping assignments.

Workaround: This feature will be added in a future version of VoiceCheck.

Excessive upload time for completed assignments

Creating VoiceCheck VoicePlans and/or assignments in the range of, or exceeding, 3000-5000 steps has been known to cause performance issues.

Workaround: Ensure assignments do not contain more than 5000 steps.

Device not recognizing "Available," "Create," or "Cancel"

A problem was observed when the device will recognize "Available" or "Create" the first time after starting the application but does not recognize the words after signing out and logging back in.

Workaround: Tap the chosen option on screen rather than speaking it. Or, speak "No" to move to the next option screen and speak "Yes" to select your option of choice.

Accepting Pass & Fail both for one step

If a user taps on Pass and then quickly taps Fail for the same step result, both responses may be captured for a single step result.

Workaround: Clear the step results for the step from the VoiceCheck server.

Application gets stuck when connecting SRX2

If a user logs in to the application without first connecting their headset, the noise sample will fail. After this, the application may get stuck on the noise sample screen even though the headset has connected.

Workaround: Reboot the application with the connected headset.

Looping prompts are not displayed in Assignment Review mode

A dependent step does not display if the referencing condition was met in Assignment Review Mode.

Incomplete assignment is not displayed under Available category

If an assignment with a looping section has been started but not completed, the assignment will no longer appear under Available.

Changes in VoiceForm conditions are not getting reflected in the Assignment

If conditions are changed after they have been included in an assignment, these changes may not be reflected in the assignment. However, the changes will appear in a newly created assignment.

Parts sections appear out of order in PDF report

Parts sections may seem out of order in a PDF report if their order is changed after creating a plan.

Plans become invalid after editing a step

Plans may become invalid if you edit a step in the plan. However, there is no error indicating that this is why the plan became invalid.

Workaround: If you need to change a step and you know that step is in a plan, you can edit the plan, make a small change (i.e. to the description) and save it. If the step change caused an error, saving the plan here will indicate that error.

Deleting a site

You cannot delete a site in VoiceCheck while it is assigned to an operator.

Workaround: Operators must choose a different site to unassign themselves from the site you wish to delete.

Deleting an operator

Operators cannot be deleted if they are associated to anything (for example, an assignment, step, or notification) in a system.

Workaround: Disable the operator.

Size filter not functional in logs

The size filter is not functional on VoiceCheck server logs.

Workaround: Use the search function to find a log based on its size.

Incorrect Transcription Server

If the transcription server URL is changed from the System Configuration page, VoiceCheck still uses the previously configured URL.

Workaround: Update the transcription server URL and wait 15 minutes for it to update, or do a manual reboot.

No Backward Compatibility

If a Voice Plan is exported from a VoiceCheck 1.2 server and imported into a VoiceCheck 1.1 server, the plan will not display the sections and steps in the plan. The plan can be used to create assignments, but the sections and steps will not display in the editor.

Workaround: Do not import voice plans that were exported from a newer version of VoiceCheck.

Additional Display Message and Display ID do not work for Photo prompts

If "Display ID" or "Additional Display Message" values are inputted for a Photos prompt, the values are not displayed since these values are not valid.

Workaround: Do not include values for "Display ID" or "Additional Display Message" in the Photos prompt.

Large Photos Can Generate Error

If technicians experience problems uploading large images (5 MB or larger) at a photo prompt, the system may generate errors. The GUI displays a generic error message, but the server log reports a Java heap space/OutOfMemory error.

Workaround: Use a photo capture device or settings that produce smaller photo files, or increase the server's Java memory settings. See the Voice Inspection Implementation Guide for instructions on changing Java virtual machine settings.

Special characters in speaker independent vocabulary do not function as expected

If special characters such as - or + are added to a link but not included in the task vocabulary, the operator is forced to train them after they put the device to sleep and then wake it back up.

Workaround: Add special characters to the voice application vocabulary. This will force the characters to be trained, which will prevent the issue from occurring.

Update Task Feature Unavailable

With the added capability for creating task packages in multiple sites, the Update Task feature presents a risk of decreased performance when attempting to update and delete tasks and task packages from a large number of sites. This feature has been disabled for this release, and a resolution has been planned for a future release of VoiceConsole MI.

Workaround: Create a new task and deploy a new task package to multiple sites. Perform a bulk delete of the original task package if appropriate. The original tasks can be deleted site by site but should not present any disk space or performance problems if they remain in the system.

No GUI Page Bookmarking with Chrome and Firefox

Google Chrome and Mozilla Firefox browsers do not support the bookmarking functionality. Chrome users will receive a warning message when they attempt to bookmark a filtered table.

Workaround: Navigate manually to favorite GUI pages.

Chrome and Firefox Do Not Support Copy Selection

Google Chrome and Mozilla Firefox browsers do not support the copy selection functionality that allows users to select and copy one or more rows from data tables in the VoiceCheck user interface.

Supervisor Audio Mode 1 Not Supported

The Voice Inspection Solution does not support Supervisor Audio in mode "1" which allows the user to listen to both device and operator dialog. The audio stream for VoiceNotes must be transmitted from the SRX2 Headset at a higher quality than the smaller bandwidth audio stream that is sent for Supervisor Audio; so using Supervisor Audio to listen to operator responses can result in audio conflict and failed functionality. This adjustment to supported modes is in response to a condition where recorded VoiceNotes play back at a very low volume.

Workaround: Use Supervisor Audio mode "2" to hear only the device output.

Add/Remove Columns Link becomes Unavailable

From some VoiceCheck UI pages, the Add or Remove Columns link is disabled when a user clicks the Restore columns to default function but does not complete the action by clicking yes or no to the warning message.

Workaround: Navigate to another GUI page then return to the original page, and the Add/Remove link works again.