The Scanner does not Scan

These steps apply to barcode scanners external to the Talkman device and not the integrated scanner in the Talkman A730/A730x.

  1. Make sure the scanner is on, plugged into the Talkman device properly, and that the battery is charged.
  2. Make sure the Talkman device is on, the battery is charged, and that it is running voice process software (task or voice application) that is set up for scanning.
  3. Using VoiceConsole, verify that the task is set up to use the port “BT_SCAN” for its scanning connection in the advanced settings of the task package.
  4. Check the Talkman device in VoiceConsole. If the “Peripherals Paired With” status indicates “searching,” verify that the correct Bluetooth address was entered. Correct the entry if necessary by following the initial procedure to set up the connection.
  5. If the scanner beeps several times after a scan, it is not connected. Verify the connection with the Talkman.
  6. If the scanner appears to scan and beeps once (indicating successful scan) but Talkman does not appear to accept input, assure that the task termination characters are the default (CR/LF). If not, the scanner or task may need to be reprogrammed to match.
  7. If a scan was attempted while the Talkman was asleep, the Talkman may ignore all subsequent scans.  Toggling the Talkman on/off typicallys correct this condition.
  8. Try connecting the scanner to a different device.
  9. If the scanner is damaged, send it back to Honeywell for repair.