Headset Pairing FAQ

Q: My device accidentally paired with a different headset. What can I do?

A: If you are using an SRX2 or SRX3 headset, press and quickly release the + and - buttons simultaneously to clear the pairing.

Q: The users at my site do not have assigned headsets and devices, so they could get a different headset at every shift. Which pairing process would you recommend?

A: With an A700 or A700x device (VoiceCatalyst only) and an SRX2 or SRX3 headset, you can use TouchConnect to pair the device and headset.

With earlier devices, auto pairing would probably be the easiest, as it quickly establishes connections and by default does not maintain those pairings.

Q: The users at my site are assigned their own headsets, so I want to maintain pairings and avoid pairing headsets at the start of every shift. What pairing process would you recommend?

A: You could use manual pairing or auto pairing with the configuration parameter SrxPersistAutomaticPairing or, in VoiceClient 3.9 and later and VoiceCatalyst 2.0 and later, PersistSrxPairingAcrossPowerCycle set to 1 and SrxClearPairingInCharger set to 0 in order to maintain pairings through device reboots and recharging.

Q: Our users are spending a lot of time pairing. What methods would you recommend to reduce the time it takes to pair headsets?

A: There are a number of solutions:

• Use a pairing mode that is not as susceptible to cross pairing - avoid using auto pairing.
• Ensure that users are isolated by some distance when the devices perform inquiry searches.
• Use manual pairing, rather than auto pairing, so that the searches are done only at the user’s request.
• Use low power pairing.
• If your users do not share headsets and devices, use manual pairing so that the device and headset remain paired.
• If your users share headsets and devices, use auto pairing so that pairing hardware at each shift completes faster.