About Sending Equipment Back for Repairs

Only equipment purchased directly from Honeywell can be returned to Honeywell for repairs.

If you purchased Honeywell equipment — for example, a headset in the SR-Series — from a Honeywell reseller, contact the reseller.

If you are using Honeywell VoiceClient on a handheld device, contact the reseller or device manufacturer if you have questions or issues concerning the device.

Remove ear pads, mounting discs, cables, and cord clips before shipping. These consumable items slow down the repair process, and units may be shipped back without these consumables installed.

Honeywell issues RMAs for all returns regardless of the reason for the return. This guarantees proper tracking of equipment, ensures proper handling, and facilitates a fast return.

The Customer Service department generally issues RMAs to customers who are returning products for repair. However, Honeywell may issue RMAs for other reasons, such as the following:

• The product belongs to Honeywell. Honeywell may have loaned the product to a customer or provided it as a sample.
• Honeywell requested that the customer return the item, perhaps for testing.
• A Honeywell employee at the customer site has determined that the product should go back to Honeywell for some other reason.
• Exchange — for example, an incorrect item was shipped or the wrong size of belt was ordered.

Some Honeywell customers have service contracts with repair depots to perform repairs on Honeywell products. Customers with these service contracts should contact their Honeywell RMA representative and follow their instructions for returning equipment. Follow the RMA issuance procedures to eliminate unnecessary repair costs and to ensure timely product receipt. If you have a question about the RMA process, please contact Customer Service.